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Job description

This advert is for roles in Central Norfolk (Waveney)

Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST

East of England Ambulance Service Trust (EEAST) are welcoming applications for Emergency Care Assistant (ECA) role.

You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element of our service we provide to our patients and our staff.

Benefits include:

• Career progression opportunities
• Access to 24/7 clinical advice should you require advice on clinical practice or procedures
• 24/7 access to EMT or Paramedic backup, the Critical Care desk and an Operational Commander
• Additional 5% fringe (high cost area) in certain areas of Hertfordshire and Essex
• Pay enhancement for out of hours shift working
• NHS Pension Scheme
• Free parking
• Minimum of 27 days annual leave + 8 days bank holiday (evidence of continuous previous NHS employment will be required to increase this based on years of service)
• Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial services
• Staff support networks BAME, LGBTQ+, Multi Faith and All Women in EEAST

At EEAST we expect our clinical workforce to continue to deliver CQC rated ‘outstanding’ care to our patients and work harmoniously alongside our dedicated team of clinical staff, volunteers, call handlers and dispatchers and support services. ECAs will routinely work as part of an ambulance crew responding to urgent and emergency calls, having direct contact with patients and others, whilst providing supportive and compassionate care. ECAs will assist, support, and deliver a transport capability for patients needing admission to a hospital or secondary care.

A shift on an ambulance is like no other workplace. You will operate in a wide range of environments, across both urban and rural areas managing everything from birth to end of life, chronic conditions to critical illness or injury.

EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.

Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.

We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.

The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.

Our core values:

• Care - We value warmth, empathy and compassion in all our relationships
• Teamwork - Together as one, we work with pride and commitment to achieve our vision
• Quality - We strive to consistently achieve high standards through continuous improvement
• Respect - We value individuals, including our patients, our staff and our partners in every interaction
• Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.

Our 4 goals are:

• Be an exceptional place to work, volunteer and learn
• Provide outstanding quality of care and performance
• Be excellent collaborators and innovators as system partners
• Be an environmentally and financially sustainable organisation.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.