Emergency Breakdown Customer Service Advisor Remote
Job description
This is the job
Job Title: Customer Service Advisor – Emergency Breakdown
Location: Remote
Salary: £23,025.64 (including shift allowance)
Contract: Full time – permanent
Hours: Rotating shift pattern covering 7 days a week and bank holidays, working 6 days on, 3 days off on a 24-hour contract
Just like cars need fuel, our members need our Emergency Breakdown Customer Service Advisors to support our heroic patrols in rescuing them during times they need us most.
You'll be working in a fast-paced environment taking around 100 calls per day. No two calls will be the same and could range from a standard breakdown call to providing safety advice, updating and changing a policy to dealing with dissatisfied or vulnerable customers. As some calls you deal with could be more complex or involve distressed customers, we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations
We are the engine that keeps Britain moving, apply now to unleash your potential!
Additional Information
The Recruitment Process
No CV, no problem!
We believe that you can be a great fit for this job based on your behaviours and natural abilities, rather than your past experience, so you don't need to submit a CV with your application. Instead, simply complete our application form and you'll be sent a series of games that will identify your natural strengths and preferences and will determine your suitability for the role. In return, we’ll automatically provide you with some valuable feedback.
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Training and going live on the phones!
From the first day of your journey at the AA, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto the Academy where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.
