Efficiency & Change Manager Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
Join our team as an Efficiency & Change Manager and drive efficiencies and synergies for our Operations Planning directorate. With your strong leadership, communication, and project management skills, you will deliver a portfolio of initiatives, identify opportunities for change, and achieve influential business partnering with senior stakeholders. This role is critical to our success, so apply now and take your career to the next level!
Efficiency & Change Manager
The Efficiency & Change Manager role is critical in identifying, defining, and driving efficiencies and synergies for the operations resource planning directorate. This role is responsible for delivering a portfolio of initiatives, projects, and/or programmes within agreed scope and timescales. The Manager will identify opportunities for change that drive improved performance, efficiency, and colleague engagement. They will work collaboratively across the directorate with all resource planning functions and contribute to the Operations Resource Planning business and annual plan through opportunity escalation. Additionally, the Manager will define and own appropriate portfolio and project/programme governance and ensure projects are delivered in line with best practice project management disciplines. They will monitor change delivery to ensure maximum benefit is delivered or escalated and mitigated where required. The Manager will achieve influential and trusted business partnering with senior stakeholders to develop and deliver a successful continual cross-departmental feedback loop and strive for schedule stability delivering both commercial and resource efficiencies. This role is essential to the success of the organisation and requires an individual with strong leadership, communication, and project management skills.
About the role
The Efficiency & Change Manager role requires qualifications and/or significant experience in Business Administration, Management, Project Management, or a related field and experience in a project management or change management role, ideally within a large organisation. The ideal candidate should possess strong leadership, communication, and stakeholder management skills, as well as experience in identifying process improvements and implementing changes to drive efficiencies. They should have knowledge of project management methodologies, such as Agile or Waterfall, and experience in delivering a portfolio of initiatives, projects, and/or programmes within agreed scope and timescales. The Efficiency & Change Manager must also possess strong analytical skills and the ability to use data to drive decision-making while working collaboratively with teams and stakeholders at all levels of the organisation.
Qualifications / Experience
The ideal candidate for this job must have an excellent understanding of resource supply and demand processes, a track record in managing projects and delivering transformation programs, strong leadership and management skills, and experience in resource MI reporting and data interpretation. Additionally, the candidate should possess strong business planning skills, exceptional collaborative communication and change/stakeholder management skills, and be able to manage ambiguity and balance commercial and operational requirements. The candidate should also be a highly effective networker with the ability to translate complex issues for others and handle sensitive and confidential commercial information. The ideal candidate must be able to hold an airside pass and have an understanding of working in a 24/7 operational environment.
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
