Find More Than 10K+
United Kingdom Jobs

As our Credit Controller, you will be collecting payments, building great relationships and educating customers on how to pay on time, every time.
From time to time, issues can arise which will stop us being able to collect payment from our customers. This can be for a number of reasons; this is where we step in, investigate and resolve the issue, and provide that resolution to our customers.

• Are you someone who is strong in their relationship building, within your portfolio of accounts?
• Are you great at problem solving, and getting into the root of an issue?
• Do you thrive when working autonomously?

If so, BT are looking for a Credit Controller where we’ll empower you within a supportive environment.

What’s in it for you? What are the benefits?
We add a human touch to every task, clearing up complex issues, and aim to give every customer an experience they will not forget. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of collaboration and inclusivity.

Benefits of working for BT include:

• Agile and dynamic working environment, where you will feel supported and valued from day one
• Flexible working patterns within the hours of 8-6 Monday to Friday, meaning a better work/life balance
• Genuine progression opportunities - there has been a lot of internal progression this year alone
• Monthly bonus
• 22 days’ annual leave (not including bank holidays)
• Free car parking on site and fantastic public transport links
• Pension scheme - you contribute 5%, BT contributes 10%
• Discounted broadband and BT Sport, BT TV and Mobile
• BT Share option schemes
• Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you

What will the role involve?

• Business customers take a variety of different products and services within EE/BT. Our team steps in to provide support on a resolution to any cash collection or credit issues
• Improving cash flow by building excellent relationships over the telephone, encouraging preferred payment methods, educating customers to improve payment patterns, and minimise overdue debt without compromise to customer relationships
• Real autonomy in your working day, investigating queries and resolving issues in a professional, quality manner, within agreed targets
• Own the relationship with the customer from end-to-end, identifying “root causes” and working with necessary stakeholders to resolve future occurrences, as well as educating and promoting the use of self service resources to help make operational efficiencies
• Escalating cash risks where an impact to cash is identified or anticipated
• Protecting and developing customer loyalty through the provision of an excellent service to our customers

What are we looking for in our Credit Controller?

You may have a variety of the below;

• We need people who are excellent in rapport building, problem solving skills, prioritisation and motivation to provide the best service possible
• You will be comfortable in using a variety of different systems, as you build great relationships with your customers
• We hire on attitude and behaviours - you will be eager, a fast learner and confident decision maker, who is able to consistently display tact and diplomacy
• You will be adaptable in your approach to different customers and stakeholders, as well as being effective in negotiation and resolution

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.