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WEA have an exciting opportunity for an Education Support Assistant to join our Midlands team based in our busy learning centre in Derby.

You will get...
-A salary of £19,838 - £21,801

• Enhanced holiday entitlement (30 days, plus bank holidays);
• Agile working opportunities;
• Life insurance cover;
• Employee assistance programme;
• Cycle to work scheme;
• Eye care vouchers.

The Education Support Assistant is responsible for supporting the local education teams with administrative duties for the success of locally based adult education provision. The role is a customer facing role, requiring excellent communication skills both face to face and over the telephone, having the ability to deliver advice and guidance to our wide-range of learners, building rapport to enable successful support and direction.

The scale and breadth of our curriculum offer is what makes us special. It is our most powerful and important tool in meeting the needs of our learners and the communities, regardless of starting point or educational need - We bring learning to the learner, whether it be in local trusted venues or their living room via online learning.

Although we are looking for a full-time colleague to join the Derby team, we are more interested in getting the right person for the role, so of you feel your skills and experience make you an ideal candidate but you would like to explore part-time working, please do still apply, we would love to hear from you.

As an Education Support Assistant, you will have experience of general administration, you will be well organised, with the ability to multi-task and manage a busy workload.

You will work in a team of educational colleagues and will be involved in:

• Ensuring the efficiency of processes supporting the learner experience;
• Providing advice and support to learners, colleagues and other service users;
• Supporting the learner lifecycle process, through maintenance of record updates and changes, ensuring data accuracy and compliance.

You will be pivotal in the learner journey, ensuring that individuals receive information, advice, and guidance prior to starting their chosen course to ensure that it is right for them and matches their personal and career aspirations. You will be required to provide guidance both remotely, over the telephone and in person.

About you:

Are you passionate about lifelong learning? Join the UK's largest voluntary sector adult education provider.

As an Education Support Assistant, you should have:

• A good eye for detail with a high level of written and oral communication skills;
• Be exceptionally organised and methodical;
• A flexible approach;
• Committed to outstanding customer service;
• Effective and confident communicator able to enthuse potential learners, potential volunteers and members;
• Hold, or be willing to work towards, a qualification in Information, Advice and Guidance
• A strong team work ethic. We like to collaborate and support each other;
• A passion for adult education, and making a difference!

About WEA:

The WEA is the UKs largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities.

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.

Interviews will take place on Thursday 22 June 2023 at The Mill, Lodge Lane, Derby, DE1 3HB