Education Monitoring Analyst (24/7 Shift Rotation.) Remote
Job description
Want to deliver tech with purpose, with people who care?
Join an organization that helps keep children safe online.
Who we are?
As the market leader, Smoothwall provides cutting edge, on premise and cloud-based technology for UK schools to keep their students safe online. We exist to protect and support every child’s digital journey by leveraging industry-leading technology to protect 18,000 schools and close to 11 million students worldwide. With our UK head office in Leeds, our parent company, Family Zone Cyber Safety is headquartered in Australia, with operations throughout the US and New Zealand. We’ve grown fast and employ over 400 people. We’re all proud of our incredible journey so far …and the best is yet to come. That’s where you come in!
What’s the opportunity?
We are looking for Education Monitoring Analysts to provide human moderation support for our Smoothwall Monitor Managed Service offering. You’ll work within our Customer Success team to review the online activity of students, identify safeguarding risks and contact Designated Safeguarding Leads (DSLs) within schools as necessary. The work requires a keen eye for detail, an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions. You will be expected to work shifts as part of a 24/7 team.
Here’s how you’ll do it:
Reviewing content flagged as requiring human moderation to assess category and risk levels
Providing human insight and quality assurance to automated assessments of safeguarding content
Collaborating with colleagues as necessary to resolve content reviews as a team where necessary
Escalating reviews to supervisors when deemed necessary
Calling school Designated Safeguarding Leads (DSLs) when required to advise of high-risk activity
Providing proactive feedback on any emerging trends
What will you bring?
A good understanding of English
Very IT literate with a good knowledge of social media, online games & apps used by young people
Familiarity with online culture and norms
Quick decision-making skills
An ability to remain calm and empathetic when under pressure or dealing with difficult situations
A strong work ethic and ability to stay focused for extended periods
Excellent customer, interpersonal, and communication skills (verbal, literacy, numeracy)
Strong team player with the ability to work on own initiatives with creative ability to solve problems
Desirable
Previous web / content moderating experience
Previous experience of working with vulnerable situations
You’ll have:
Passion about helping keep our users safe
A strong team player
Focussed on a culture of continuous improvement
High attention to detail while meeting quality and productivity goals
This role requires the applicant to deal with moderation of content and other circumstances which may be distressing or inappropriate. Welfare services will be available to support the applicant.This role also meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.
Why choose Smoothwall by Family Zone:In this role, you can expect:
Employee share scheme
Enhanced holiday & family leave
Tech Allowance
.... and much more
More importantly, you’ll:Deliver tech with purpose...
As part of our Marketing team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.
With people who care...
You’ll work among a tight-knit team of creative professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.
Through work that you love...
You’ll get to work on content and campaigns with real-world impact. And along the way, you'll be exposed to modern technologies and processes, in a fast-paced and supportive learning environment.
And a career that you own.
There’s a place for everyone’s unique skill set within our agile marketing team. You’ll have the opportunity to refine your skills on the job through a range of exciting projects. Critically, you’ll attend marketing conferences, paid for by us. And as you grasp these many opportunities, you’ll carve out an outstanding career.
We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity.
At this stage we are only accepting applications from those with full working rights.
Job Types: Full-time, Permanent
Salary: £19,000.00-£21,000.00 per year
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Work Location: Remote
