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Job description

Develop effective working relationships with a range of staff both clinical and non clinical crucial to the implementation of projects. Adapt communication styles and mechanisms to take account of others culture, background and preferred way of communicating. To be the first point of contact for departmental phone calls and face to face enquiries, offering an appropriate response within the boundaries of knowledge or signposting effectively within or out with the department. Be responsible for managing and prioritising own workload and maintaining accurate training records.

Being able to work unsupervised, managing own workload. Act on own initiative when dealing with enquiries but recognise when support and escalation are required. Provide a full administrative service to the teams including, room bookings, booking screens, photocopying, minute taking and collating documents. Will ensure that all documentation is filed and stored appropriately and securely.

To work with staff across the Trust to enable them to perform their role more effectively. May be required to assist with meeting and greeting patients for exams. Support staff across the organisation with course access and communications relating to development sessions. Assist in the development and implementation of new initiatives and working practices and support the team in initiating the required action plans to progress and achieve outcomes.

To establish and maintain appropriate systems and metrics/dashboards for measuring the impact of delivery. To collate and extrapolate data in order to produce and present reports on activity as and when needed. This will need sound Microsoft office skills and will need high levels of concentration. Responsible for monitoring and re-stocking of training materials and rooms.

Be able to utilise a range of systems to support delivery of work e.g Electronic Staff Record (ESR) which required inputting of data, booking of courses and data analysis.