Ecommerce Platform Customer Service Advisor Remote
Job description
Job description
A fantastic opportunity has arisen for an enthusiastic ECommerce Customer Service Agent to join our Odondo Team!
Please Note All Odondo Roles Are Offered On A Self Employed Basis Only And You Are Required To Have Your Own Equipment
What does the job involve?
· Resolving customer queries via tickets using Zendesk and Shopify platforms
· Updating customer information and helping customers access their accounts when necessary
· Identifying where additional information is required and communicating this to the customer
· Responding to the customer using templates and ensuring these are personalised to suit the customer and their particular scenario
· Ecommerce multiplatform experience is essential to navigate confidently and successfully
· Live chat and calls may also be used to communicate with customers
We are looking for people with:
· Candidates with ticketing-based customer service experience, particularly Zendesk and Shopify
· Previous Customer Service experience on an e-commerce environment
· Excellent written and spoken communication skills
· Call centre or over the phone customer service experience
A good candidate will have:
· Worked from home and have a home office set up and a quiet and uninterrupted spot to work from
· MS Office knowledge
· Confidence working across multiple customer service and ecommerce platforms
· Well spoken, articulated and have high standards to deliver professional Customer Service
· Have used AWS in a work environment
Please Note All Odondo Roles Are Offered On A Self Employed Basis Only And You Are Required To Have Your Own Equipment
Job Types: Full-time, Part-time
Part-time hours: 30 per week
Salary: £10.00 per hour
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Are you set up to work from home?
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
- E-commerce: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Expected start date: 08/03/2023
