eCommerce Operations Coordinator (12 Month FTC) London, England
Job description
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role…
Soho House Retail is looking for a global Ecommerce Operations Specialist responsible for the maintenance of sohohome.com, cowshed.com and sohoskin.com (UK/US/ROW) to work with us on a 12-month fixed term contract.
Reporting to the Head of Ecom, you'll be responsible for owning the pre-order process, order flow management and SOCS compliance, supporting with daily reporting, site checks, and being the key point of contact between Ecom, retail stores and customer care team.
It's a fast-paced environment and we are looking for a candidate who is organised, proactive, with strong attention to detail and able to meet tight deadlines.
Main Duties…
- Owning the preorder process, including; building strong relationships with the merchandising team, to ensure stock levels, allocation and replenishment are optimised, monitoring for shipment delays and raising issues with the relevant teams.
- Order flow management, including; daily checks, resolving failed orders and orders stuck in processing.
- Owning the onboarding process for dropship suppliers, including the creation of supporting documentation, population of delivery and returns copy, and creation and testing of delivery rules.
- Work with product owner and Head of Ecommerce to ensure daily, weekly and monthly SOCS compliance tasks are completed accurately and on time.
- Track and report on sales daily, and on sales profile, unshipped and markdown revenue weekly. Alert the team of potential risk to target and implement actions to improve.
- Key point of contact with Customer care and Retail teams to identify and resolve issues with orders ensuring SLAs are met.
Supporting responsibilities
- Assist the Ecom team with maintaining the Soho Home, Cowshed and Soho Skin websites. Responsible for site checks and comprehensive category checks, ensuring accuracy of product displayed and smooth end-to-end usability.
- Work with product owner and merchandising teams to maintain and debug Adaco, our web-based retail stock system.
- Support Ecom team with the preparation of product for seasonal launches where required, ensuring accurate and optimised features, category selection, attributes, pricing, photography and copy.
- Work with the Head of Ecommerce/ Product Owner to support ad hoc testing onsite and resolve any bugs and merchandising issues as quickly as possible.
- Support Head of Ecommerce with offer and promotion creation, testing and reporting.
- Must be flexible, where necessary, to work out of hours when required to support 24/7 website operation
Requirements / Qualifications...
- Previous eCommerce/ operations experience
- Minimum intermediate excel experience desired
- Google Analytics experience desired
- Customer facing experience desired
- Highly organised individual with attention to detail and ability to prioritise workloads
- Collaborative and able to work in cross-department teams
- Able to adapt quickly to new systems
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Soho Friends Membership
- Enhanced Pension Scheme
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
