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Ecommerce Manager – Kings Cross, London London, England

Universal Music Group

Full Time London, England 25000 - 45000 GBP ANNUAL Today

Job description

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected].

The A Side: A Day in The Life

EMI and UMUK value e-Commerce as a key foundational channel to connect artists and fans. It is a rapidly growing part of our label and wider organisation. This is a key role within our EMI e-Commerce team to deliver a best in class service for our artists, labels and fans and ultimately delivering a first class customer experience to customers.

We are seeking an experienced eCommerce manager to work with UMUK’s biggest frontline label on all eCommerce activities and manage growing our direct-to-consumer retail experience. The candidate will work at the label to deliver projects, manage and oversee store builds and launches and above all deliver a focused, profitable, and innovative e-Commerce strategy for the artists and label store all in line with eCommerce best practice. Expect to be heavily involved from the beginning, creating close relationships with the label, central teams at UMG and the artist managers.

EMI is home to the likes of Elton John, Metallica, Lewis Capaldi, Loyle Carner, Bastille, Queen, Sam Smith, Niall Horan, Caity Baser, A1 x J1, Bree Runway, Sub Focus, Chase & Status and many more for you to get stuck into.

The B Side: Skills & Experience

Be Strategic

Overseeing the eCommerce strategy for a wide range of campaigns for EMI & managing one of Universal Music UK flagship retail brands
Deliver an effective eCommerce strategy and proactively project manage the daily store operations across a wide range of releases in a fast-paced environment
Formulate & execute D2C product strategies to drive conversions whilst also delivering the best possible customer experience at all times
Work with UK eCommerce Operations team to ensure products are kept in stock to maximise sales potential throughout product life
Explore new methods for generating revenue via the artist website/web store with 3rd party distributors
Work with the central eCRM team and Label/RO Commercial and Marketing departments/contacts to ensure that e-Commerce initiatives are integrated into all marketing/CRM activities
Manage relationships with our key partners in the eCommerce space, notably the Labels, brand owners, tech team and finance teams, warehouse team, procurement and merchandise companies and suppliers
Detail is crucial

Be Operational

Project manage eCommerce store builds on the eComm platform in line with UMG eComm best practice
Day to day operations management of the stores ensuring products are set up, listed, images sourced, prices correct, and products are kept in stock to maximise sales potential
Merchandising of artist store pages and departments in line with analytics and data to optimise conversion
Day to day management of the artist store admin, ensuring banners, offers and buy buttons are appropriate and effective with particular focus on pricing and availability of product
Work closely with label commercial teams to identify new product ranges to monetise the assets of artist/Label/RO across all labels for new retail brand
Develop merchandise calendars for artists where required
Be abreast of developments in the eCommerce area, particularly with regard to other artist store offerings, but in addition, good retailing practice outside of the music industry
Analyse store conversion date and analytics to drive better data led decisions in the d2c & eCommerce space

Be Administrative

Manage the web store release schedule with the Label/RO contact
Manage the product and launch schedule for the retail brand and work with the customer service team to proactively manage any issues
Work with the Label/RO in delivering sales, stock, and profitability reporting
Work with the Label/RO Digital and Marketing departments/contacts to ensure marketing and digital strategies adequately drive traffic and awareness of the eCommerce solution/web store
Reporting of sales trends and store activity to Label/RO contacts and Director of eCommerce

Person Specification

Necessary

Commercial & analytical approach to business, adept at working and achieving store revenue targets
Shopify / store CMS experience
Strong understanding of core eComm best practice focused on achieving time delivery to the fan
Comprehensive understanding of digital and commercial opportunities
Demonstrable eComm management experience, including eComm CMS / admin area to run eComm store fronts
Excellent communication skills, both verbal and written
Ability to work under pressure and to strict deadlines
Ability to multitask & prioritise and project manage multiple stores and campaigns
Good presentation skills
Flexibility to work hours above the normal working hours if needed
Microsoft Excel, powerpoint & Photoshop skills
Strong eComm retail background, adept at music new release product campaigns and evergreen merchandising of artist webstores
Ability to work with multiple stakeholders across UMUK and international territories
Ability to liaise with third parties, initiate and fulfil initiatives in a proactive manner
Understanding of the CRM to drive e-Comm sales
Basic HTML skills to set up store front end experiences
Strong communication co-ordination skills, with the ability to management multiple workstreams, often across multiple timezones
Knowledge of Google Analytics and or other major analytics platforms
Excellent understanding of consumer online experience on various e-commerce platforms
Strong track history of using data and analytics to make informed commercial decisions
An interest in consumer insight and the impact on product offerings
Passion for music
Attention to detail

Desirable

Ability to work with HTML5 & CSS, working knowledge of SEO best practice
Experience of ticketing and live music structure
Experience/knowledge of record label process
eCommerce/Retail experience including fulfilment operations

Bonus Tracks: Your Benefits

Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave

Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category:

eCommerce

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