Technical Support London, England
Job description
London based - 4 days in the office.
Salary is negotiable
Technical Support Specialist
Would take you be keen to take ownership of 1st Line Desktop issues?
Do you enjoy troubleshooting and resolving customer technical problems quickly?
Join us in shaping a more just world.
About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
About the Role
You will have the opportunity to learn and provide technical end-user desktop support to our customers. You will learn to install, configure and troubleshoot desktop systems, workstations, and network issues,
Responsibilities
- Provide high level support for hardware and software applications to end users based in EMEA
- Install, configure, and troubleshoot desktop systems and network issues
- Proactive support in order to identify and fix issues before they occur
- Support Video Conference Meeting Rooms
- Continual improvement of the end user experience
- Work with other support teams to ensure end user issues are resolved swiftly and with minimal disruption
- Document and knowledge share with other members of the team and build knowledge articles where applicable
Requirements
- Experience and technical knowledge of Desktop OS and applications (Windows, MAC)
- Experience and technical knowledge of Office 365
- Basic networking skills
- Hardware/software installation
- Hardware/software troubleshooting
- Active Directory fundamentals
- Mobile Device Management (Azure/Intune)
- Basic Video Conference knowledge preferable
- ITIL practices awareness
- Excellent problem-solving skills
- Good organizational skills
Work in a way that works for you
We promote a healthy work/life balance across the organisation, with various flexible and remote working options available to our people.
Working with Us
We are committed to equal opportunity employment regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity Together, we are building a diverse and inclusive workplace.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are just some of the benefits we are delighted to offer:
- Enhanced family support and Shared Parental Leave
- Competitive pension contributions
- Electric Vehicle Scheme
- Save As You Earn Share Scheme
- Optional Private Medical and Dental Insurance
Job Type: Full-time
Salary: £1.00-£2.00 per year
Benefits:
- Company pension
- Flexitime
- Life insurance
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Work Location: One location
