eBusiness Operations Analyst London, England
Lloyds Banking Group
Full Time
London, England
30132 - 33480 GBP ANNUAL Today
Job description
End Date
Monday 06 February 2023
Salary Range
£30,132 - £33,480Agile Working Options
Job Description Summary
An exciting opportunity has arisen to join the eBusiness Support Team to work flexibly, develop personally and expertly and work collaboratively with a successful team to support the Commercial Banking Markets franchise, bringing to life the Group’s vision of Helping Britain Prosper and being the Best Bank for Customers.
Job Description
The team forms part of a growing function within Markets Lending Delivery (MLD) and plays a pivotal role in supporting clients on Arena, which is a digital channel for Foreign Exchange (FX) and Money Markets (MM), together with other external electronic trading venues.
https://commercialbanking.lloydsbank.com/online-services/arena/
The candidate will support a large variety of activities that span across the FX product range and trading platforms which offers fantastic development prospects.
In line with our strategy to be the Best Bank for Colleagues, MLD encourages professional development. There will be numerous opportunities to stretch and develop beyond your core role responsibilities. In addition, recognition for colleague contribution and performance is a very meaningful element of our colleague charter.
Key accountabilities:
- Providing new clients with Arena demonstrations and guidance on the platforms capabilities.
- Processing of all client queries in a timely and accurate manner raising to management and partners when required
- Completing changes to the electronic trading systems to update pricing filters, currency restrictions, as well as user and client set ups.
- Ownership and ultimate resolution of partner queries, applying business knowledge to ensure a complete end to end service is provided
- Management and development of existing business relationships with Commercial Banking Markets through partner engagement.
- Participate in key projects aligned to deliver the digital strategy of the business.
- Strong adherence to Business Key Controls and adopting a Risk averse approach at all times.
- Actively participate in process improvements – Continuous Improvement as part of the Operational Excellence framework.
Capabilities:
- Excellent partner and communication skills to liaise with all Commercial Banking clients showing professionalism and a client first attitude
- Good appreciation and awareness of the internal risk and control framework, policies and procedures.
- Ability to multi task and prioritise Business As Usual (BAU) workflow within respective time frames.
- Proficiency and desire to learn and develop at pace attaining the necessary knowledge and skills
- Keen problem solver with high levels of accuracy and attention to detail.
Whilst knowledge of Arena and other vendor platforms is beneficial it is not essential as full training will be provided.
In line with the Lloyds culture the Operations team strives to provide an agile and flexible workplace for colleagues depending on business requirements.
Core trading hours support the professional working day between 07:00 – 18:00, with the need to exhibit flexibility as the business looks to build into the New York trading day
As a colleague of the Group, we’ll help you fulfil your career potential, whatever your aspirations may be.
We'll also give you a comprehensive package that includes:
Performance bonus
Generous pension
A flex cash pot that allows you to adjust benefits to suit your lifestyle
Share schemes
24 days holiday plus bank holidays
We're also really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you have excellent communication skills, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
