E2 Medical Administrator Henlow, England
Job description
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Location
About the job
Benefits
Things you need to know
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Location
About the job
Job summary
The Royal Air Force Medical Board at RAF Henlow are recruiting for a dynamic and resilient individual to take up the role of Medical Administrator. We currently have a vacancy within the department to carry out administrative tasks in support of the Aviation Medicine Clinical Services (AMCS) output.
This position is advertised at 37 hours per week.
Part-time employment can only be supported when two suitable candidates wish to participate in a job-share scheme.
Job description
The successful candidate will be expected to undertake a variety of administrative tasks such as:
- Management of a new patients referral through the electronic Medical Information System (DMiCP) and allocation to an appropriate clinician as required.
- Liaising with patients and Defence Primary Healthcare Medical Centres to arrange medical appointments at the AMCS.
- Deal with any queries that arise, passing to the clinical team as appropriate
- Respond to telephone enquiries appropriately.
- Ensure all patients and visitors to the RAF Medical Board & AMCS are received in an appropriate manner, including the issue of identity passes and delivery of a building specific Health & Safety brief.
- Perform administrative tasks as necessary including photocopying, faxing, scanning, data processing and database management in support of the operational functions of the AMCS.
Essential: IT Literate – MS Office Skills
Excellent communication skills
Be prepared to work as part of a team
Maintain patient confidentiality.
Person specification
An applicant should:
Be prepared to work within a larger multidisciplinary team, including providing cross-cover of other positions in times of leave or other absences (sickness, compassionate etc)
Be able to communicate effectively via telephone, email and during face-to-face discussions with patients, Consultants and visitors.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Working Together
- Leadership
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
- Working Together
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
- 25 days Annual Leave initially (increasing annually to max total 30days)
- 6 month probation period.
The post does not offer relocation expenses. The post does not offer relocation expenses (move of home, excess fares or temporary transfer)
External recruits who join the MOD who are new to the Civil Service will be subject to a six month probation period.
Please note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.”
“MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]
Things you need to know
Selection process details
This vacancy is using Success Profile and will assess your Behaviours and Experience.
Candidates can apply online via the Civil Service Jobs website by completing the application form before the deadline date shown.
Candidates will be required to complete a Statement of Suitability of on more than 500 words.
Once the advertisement has closed, a sift will take place and successful candidates will be invited for interview.
Both sifting and interview will be performed against the Civil Service Success Profile Framework “Behaviours” linked below. Applicants are strongly advised to read this guide before drafting their application. Evidence provided should be structured as per “Level 1 – AA and AO or equivalent” section
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/717275/CS_Behaviours_2018.pdf
The sift will take place against the Civil Service Behaviours “Managing a Quality Service” and "Working Together". From this, candidates deemed suitable will be offered an interview.
At the interview itself, the panel will ask you to provide evidence and examples of the following Civil Service Behaviours:
Managing a Quality Service
Working Together
Leadership
You will be asked to provide evidence and examples for each of the above behaviours, so you should prepare individual evidence for each behaviour.
Interviews are planned to be undertaken within the RAF Medical Board building (date to be confirmed in due course) which will give candidates the opportunity to have a walk around, meet the team and ask any specific questions about the role. However, depending upon COVID19 guidance in place at the time, interviews may have to be performed via telephone instead.
Feedback will be provided on application and if you attend an interview or assessment.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications form those who will require sponsorship, under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DBS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected]
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
Please ensure you read the attached candidate information document prior to completing your application. Please refer to the attached Candidate Information guide.
