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E-commerce Trading Executive - 37.5hrs - Battersea + Hybrid Working London, England

JoJo Maman Bebe

Full Time London, England 24531 - 27000 GBP ANNUAL Today

Job description

What we expect from you:

Role Overview:

Reporting to the JoJo E-commerce Manager and working with the Next e-commerce trading manager this executive role is responsible for planning and execution of content and email activity to deliver the trading and merchandising priorities of the JoJo websites. This is a pivotal role that will ensure JoJo content, product trade marketing pushes, and branded content messages are effectively rolled out to the customer and email customer database.

Working with the Next team to ensure that the customer is engaged with content & messaging all the way through key trading phases such as New Season launches, product launches & focuses, Sale & Multi-buy promos, and seasonal calendar moments such as JoJo shopping events, and Christmas. To achieve forecasted sales and profit margins across our UK and international websites and the JoJo App.

What we expect from you:

You will be responsible for:

Planning and scheduling content to brief the Next team site updates in accordance with the commercial digital e-commerce trading calendar, seasonal promotions, and product trade priorities.
Work with Next to ensure products are merchandised to maximize sales potential.
Review analysis provided by Next on web trading performance on a weekly and monthly basis and support the necessary trading actions in line with delivering against key business commercials of the merchandising function.
Work with JoJo marketing and content writers, the Next team, and the e-commerce manager to ensure content on the website maximises all aspects and performance as required.
Work with the E-commerce Manager, and Next team to suggest trading content for the homepage and storefront page, and support secondary and tertiary product touchpoints on the site, such as our top picks and navigation missions, along with providing direct product links to featured products and understand performance when launched.
Communicate with Next and the wider e-commerce team about stock availability and areas that need promoting.
With Next produce post-campaign analysis for all key launches, promotions, and trading periods
Feed Next line-flow of products and recommend to Next new product categories.
Look into products that are not live on the website and their cause.
Confirm descriptions, attributions, and imagery are available for Next.
Planning the email programme of 2 trading emails per week for the UK to reflect the marketing calendar, product trade priorities, and other business objectives.
Understand email programs for both online and store customers to maximise subscribers.
Ensuring email templates are briefed to Next to agreed timescales.
Working closely with the Next email specialist to identify new opportunities to profile and segment our customer database and implement campaigns to improve retention & conversion rates and positive customer journey.
Co-ordinating with buying, graphics, and product set-up teams to ensure products are added to the website on schedule.

And you will be accountable for:

With Next ensuring that the site is correctly merchandised and reflects the marketing calendar.
Ensuring that key deadlines are achieved, and work is correctly prioritized.
Accuracy in all aspects of the role but particularly with reporting and analysis

With the Next team, improving, performance metrics, conversion, and retention rates, and achieving database growth.
Completing email templates both BAU and Triggered for execution by the Next team.
Facilitating briefing and content workflow process to provide digital content to the Next team.
Supporting In-app notifications planning and execution by Next.

Competencies we look for:

Brand Ambassador
Act with honesty and integrity
Work as part of a team
Take ownership

What we look for in you:

Experience within an e-commerce or similar trading environment
A strong commercial mindset and customer-first approach
Excellent data and analytics sill with confident use of Excel.
Highly organised with the ability to prioritise workload effectively.
Willingness to learn new technologies and techniques.
Able to work independently and make suggestions to internal and external stakeholders to improve the site and other content.
Excellent communication skills and take ownership of actions.
Proactive and positive approach to problem solving.

The benefits.:

We believe R&R is essential so for each year you’re with us, and you have an extra day’s holiday
Why work on your Birthday? We give you an extra day off
Let’s celebrate the company doing well - annual profit share
Helping plan for the future - contributory pension scheme
Support for planning your finances - JoJo saving scheme
Having a great time - fabulous social events
Supporting our communities – volunteer days
We love our products! 40% discount off JoJo branded lines
Learning environment - ongoing training and educational development initiatives

Who we are:

We are the Uk’s leading boutique parent & baby brand; with over 90 beautiful UK and ROI stores. From humble beginnings, our teams have expanded to almost 1,000 people across all our sites.

We may have grown into a major retailer, but we haven’t forgotten our roots to provide quality and value for money or lose our non-hierarchical ethos. Our concern for our customers and our teams means we are a business that can be trusted. We put our growth and success down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and the never-ending pursuit of high standards, which means we have built a company that makes us proud.

Our Values:

The most useful thing a person can do in this world is to create ethical employment in a business which is a force for good, respecting our people and our planet.

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