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Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The AM team is the primary owner of the success of merchants on TikTok Shop and their responsibility spans across multiple areas including merchant onboarding, merchant growth, reporting and cross-functional initiatives. In this team you will have the opportunity to see all phases of a merchant's lifecycle on the platform and support them in being successful on TikTok Shop. In the Home, Electronics and Books team, we focus on working with those merchants that sell products in the consumer electronics, home & living and books categories.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

Joining the e-commerce Industry team will give a holistic view of how to grow and scale merchants and sellers on the TikTok Shop platform. Working directly with merchants, creators and internal colleagues learning and collaborating directly with the Account Management team.

Responsibilities:
Be part of the action, supporting Account Management teams & merchant sellers on their growth journey!

• Supporting the Account Management team with merchant operations (preparing seller presentations, providing clear data analysis, troubleshooting FAQ issues)
• Research industry trends, market themes, and competitor analysis and provide insights and recommendations on key promotions, products & brands that should be engaged on TikTok Shop

Hone your entrepreneurial skills and business acumen!

• Actively hunting leads, contacts and networking with potential merchants and agencies to collaborate with on TikTok Shop
• Manage small-scale merchants and support their growth journeys and how to maximise their TikTok Shop experience
• Collaborate with Creator team experts and support Creators with product recommendations, share product information, work with Account Managers to facilitate training and build confidence

Be at the heart of our operations!

• Collaborate with Live/Campaign Ops to ensure effective Live and campaign delivery and resolve any technical hurdles
• Manage Product Samples stock room & lead communications with our Studios teams, building a solid relationship that focuses on high studio hours utilisation
• Become an expert in the utilisation of tools for reporting, budget control, promotional spending and content management systems

Qualifications

Minimum requirements:

• Understanding of TikTok and TikTok Shop from a customer perspective/in-app experience
• Experience working with Excel and delivering actionable insights.
• Entrepreneurial approach to working through product, process, and client challenges
• Customer service orientation and experience working in a client-facing capacity.
• Great communication, analytics and interpersonal skills.
• Ability to work in a fast-paced and unstructured work environment. Flexible and collaborative with an entrepreneurial spirit.
• Strong attention to detail whilst also capable of making fast-based decisions. Effective and creative problem-solving capabilities.

Preferred skills/qualifications:

• Minimum Bachelor's degree or above - [desirable] work experience (Internship/Year in E-Commerce)
• Strong understanding of content, especially TikTok, Instagram, YouTube, and other content-driven platforms.
• E-commerce platform work experience and knowledge of eCom marketplaces is preferred.
• Data-driven, strong execution with attention to detail, good communication, collaborative, and time management skills
• Comfortable working in a fast-paced and dynamic environment. Super self-driven, able to work under pressure & enjoy building things from scratch

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.