E-Commerce Assistant / Customer Service London, England
Job description
E-Commerce Executive
Are you an individual who loves fashion, with e-Commerce experience? We need you!
- Salary from 24k + company benefits
- On-site at HQ in London, N17
- Opportunity to get your foot in the door for a leading women's footwear brand
WHO ARE WE?
We have been running over the last two decade's and growing rapidly through the last number of years as the eCommerce arm our business has skyrocketed. We provide high quality footwear products, within the affordable fashion industry to our customers. We strive to create a welcoming environment, where progression is certainly encouraged for our employees.
WHAT WILL YOU BE DOING?
As an essential member of our eCommerce team, your main responsibility will be to work the eCommerce manager in maintaining and developing product listings on our website and marketplace partners such as Debenhams and John Lewis. This will require skills to use our in-house order management system and our Magento web platform.
Customer service will be part of the role, replying to customer e-mails, live chat and occasionally answering customer phone calls.
The role will heavily focus on website merchandising, including product description, content writing and copywriting. To ensure you are driving efficient amounts of positive traffic to our site, you will need a basic understanding of analytic platforms, allowing you to monitor new approaches and active campaigns adapted. You will be confident enough to contribute improvements and feedback, where necessary to meet company targets and goals, alongside providing the best experience for our consumers.
WE NEED YOU TO HAVE
- 1+ years' experience in an eCommerce environment
- A passion for fashion
- Strong communication skills - both written and verbal
- The ability to use analytic platforms
- A desire to grow within a growing company
- An SEO understanding
IT'S NICE TO HAVE
- Fashion / retail marketing experience
- A fashion based degree
Job Type: Full-time
Salary: From £24,000.00 per year
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- E-commerce: 1 year (required)
Work Location: In person
Reference ID: E-commerce Assistant
Expected start date: 17/04/2023
