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Are you passionate about delivering outstanding customer service? Are you seeking a new opportunity w.you can apply your analytical, customer service and conflict resolution skills to contribute to helping make the roads of Greater Manchester safer? Who we are DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to reducing the numbers of fatalities and injuries on Greater Manchester's roads, by changing driver attitudes and behaviour. We are responsible for delivering the National Driver Offender Retraining Scheme (such as Speed Awareness Courses) on behalf of Greater Manchester Police.

This is a busy and exciting time for DriveSafe as our online and venue driver retraining courses develop and expand. This opportunity will allow you to be involved in creating a permanent change to how we support our clients and help shape the future of DriveSafe and the delivery of our courses. As a DriveSafe Customer Support Officer, you will form part of the DriveSafe team and be provided with ongoing internal training such as a detailed structured induction and one-to-one coaching by experienced colleagues. You will be part of a busy dynamic team with a varied skill set, undertaking a wide range of administrative duties including using multiple systems to process course bookings and queries from our clients over the phone and online, processing payments for the courses and weekly financial reconciliation. You will use your data analysis skills, arrange course venues and liaise with our stakeholders both internally and externally. You will be responsible for confirming course attendance on the Police National Database and reviewing records for course offers in line with our policies and procedures.

You will have experience of using multiple software systems simultaneously and be able to use Excel to analyse data and provide solutions. You will also have experience of engaging and communicating with clients with a range of requirements and have excellent verbal and written communication skills, with experience of dealing with interactions with the public which may at times be challenging. You will have knowledge of online digital conferencing platforms (i.e. Zoom) and be able to relay instructions, offering technical support to our clients and Trainers allowing them to access the DriveSafe online courses using a range of devices. You’ll also have knowledge of GDPR to be able to process our client data correctly. You will be educated to GCSE level or equivalent.

You will be required to work flexibly (37 hours per week between 7:30am and 7:00pm Monday to Friday) and on-call approximately one Saturday every three months, on a rota basis.

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the essential criteria, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

For more information about this role, please see role profile attached.

This is a permanent roles with a salary of £24,104 - £25,916 per annum depending on experience.

Valuing and rewarding our workforce is important to us which is why we offer a range of fantastic benefits, such as:

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk)

We are a Disability Confident employer and offer support and reasonable adjustments as required. We also have a Guaranteed Assessment Scheme for candidates who declare a disability; are aged 24 or under who have previously been or currently are in care; are a carer as defined by within the Greater Manchester Carers Charter; and w.the Armed Forces was their last long-term substantive employer; w.they meet the minimum criteria for the role.

TfGM is an equal opportunities employer that cultivates and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve. Whatever your background and identity. We are committed to making our recruitment practices as inclusive as possible for everyone. We encourage and welcome applications from all backgrounds and are particularly keen to encourage applications from women, members of ethnic minority groups and people with disabilities who are currently under-represented within our workforce.

We may close the vacancy early if we receive a high volume of applications.

For more information please visit - www.tfgm.com/careers