1st Line Support Analyst - Entry Level / Graduate / Apprentice / Windows Leeds, England
Job description
Support Analyst – 1st Line, Entry Level / Graduate / Apprentice / Windows / Customer Support
Entry Level 1st Line Support Analyst required. The successful 1st Line Support Analyst will be a recent graduate, IT apprentice, or an enthusiastic individual looking to start their career in IT Support. The Support Analyst will be enthusiastic, possessing excellent communication and customer service skills, and will ideally possess some technical knowledge of Windows. Knowledge and experience of Active Directory, Office 365, Windows 7 / Windows 10 / Windows 11 and IT security would be advantageous, along with any Server or Testing knowledge.
The 1st Line Support Analyst will be offered extensive training as part of the role, and, working as part of a team, will be responsible for the provision of first line support to 400 users face to face, over the phone, via e-mail and remotely. There will also be involvement in project work, migrations and mobile rollouts.
This role will be based 5 days a week on site for the first three months and will then be hybrid working (2-3 days per week on site) thereafter.
KEY SKILLS
- Excellent Customer Service skills
- Excellent Communication skills
- Keen interest in IT
- Knowledge of Windows 7 / 10 / 11
- Knowledge of Active Directory / Office 365 / IT Security – advantageous
- Knowledge of Windows Server – advantageous
SALARY AND BENEFITS
- Salary up to £24k
- 23 days Holiday plus Bank Holidays
- 5% Matched Pension
- Annual Bonus
- On-Site Parking
- Excellent Training and Progression
This is a fantastic opportunity for a recent graduate, IT Apprentice, or an enthusiastic individual who would like to forge a career in IT Support, so for further details and to secure an interview, please apply today!
First Line Support, 1stLine Support, IT Support, Helpdesk Support, IT Graduate, IT Apprentice, Support Analyst, Desktop Support, Service Desk, IT Technician, Help Desk
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Leeds
Reference ID: 8726/EH/1LS
Expected start date: 03/04/2023
