Domestic Loss Adjuster - Northampton Northampton, England
Job description
Introduction
At RSA our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. We are a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe.
We are currently recruiting for a Domestic Loss Adjuster to join our established and home claims adjusting team here at RSA on a remote working basis covering areas such as Luton, Northampton and Milton Keynes.
Your role
As a Loss Adjuster you will be responsible for managing your own portfolio of Home Insurance claims from instruction to completion.
This role requires you to visit homes and sites to assess the claim and define the project plan effectively.
You will project manage claims, keeping customers fully informed of progress through the key claim milestones, working closely with our network of recommended suppliers to ensure claims progress quickly and efficiently.
The portfolio of cases will generally be more complex household claims typically between the values of £15,000 - £100,000. You will work within a team of Loss Adjusters, led by a Business Unit Leader and supported by a Technical Expert for your team.
About you
Experience of undertaking visits at the customers’ homes to determine insurance liability, assess potential loss, scope buildings damage, recovery options and reserving requirements in line with established best practice, standards, procedures and guidance provided.
You will be someone who’s focus is on delivering great customer service as it is key for this role providing assurance to our customers with a defined and clear process throughout.
Previous experience of defining project plans to manage the claim to completion whilst liaising with appropriate suppliers in relation to building repairs, field services and/or surveyors.
This role requires you to have strong communication, negotiation and organisational skills, as well as a determined and focused desire for our customer. We would also be keen to hear from candidates currently working within a technical home claims role.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you better a better work/life balance and an excellent flexible working mindset. That is on top of insurance discounts (up to 40%) and pension contributions of up to 11%, looking after your wallet and your wellbeing.
We’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
About us
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis. We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we’d love to hear from you.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Job Types: Full-time, Permanent
Benefits:
- Company car
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: On the road
