Office Administrator Chippenham, South West England, England
Job description
Would you like to be part of a friendly and busy team? We are looking for an administrator to join our busy operations team, working with our external partners and booking appointments for our surveying team.
This is initially a fixed term role (12 months) with potential to become permanent. This is a hybrid role, with the majority of time working from home, but you will need to be able to regularly attend our office in Chippenham, Wiltshire for training and meetings. Office equipment will be provided and you will receive full training. You will need to have a reliable broadband connection at home.
The job role includes:
- Being a first point of contact for customers and clients - this role involves being on the telephone for a large proportion of the day
- Answering customer and client queries, building rapport.
- Working to agreed service levels
- Maintaining accurate records on our databases and systems – including providing up to date availability to our clients
- Uploading information to our systems for our surveyors to refer to
- Liaising with teams to provide updates on appointments and survey reports
- Being flexible and working across our teams to cover peak times and absences, including booking appointments (with full training)
- Working 37.5 hours per week, with a rota that may include finishing at 6.30pm and some Saturday mornings on a rota basis.
- Working towards agreed daily and monthly team targets
- General administration duties
About you
We are looking for someone who has;
- Excellent communication and organisational skills
- Good time management skills
- Attention to detail
- Good Microsoft Office skills
- Excellent telephone manner and customer service skills
- Good team working skills
- The ability to be flexible and adapts well to change
- Ability to remain calm under pressure
- Problem solving abilities
- A positive attitude
- Experience of working in a booking role or working as part of a customer contact centre is desirable although not essential
- Match our behaviours, representing our culture: Integrity and Honesty, Communication, Responsibility, Adaptability, Teamwork, and Commitment.
About us
We are a family run company based in Chippenham, with a fun, caring culture that recognises ‘people are key to the success of our business’.
White Horse Surveyors is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any reasonable adjustments during the recruitment process, please advise us accordingly.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: From £20,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
COVID-19 considerations:
We continue to follow any Government guidelines for Covid-Secure working. Our teams now work from home the majority of the time.
Experience:
- Customer service: 1 year (preferred)
- call centre: 1 year (preferred)
Work Location: Hybrid remote in Chippenham, SN14 6LH
