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Would you like to work in a role where you can truly make a difference? Are you experienced in conducting volume recruitment interviews, able to spot talent, delivering the right candidate to the right role? If your answer is yes, then this could be the role for you as we are currently seeking individuals who have interview and recruitment experience to join our Recruitment Support Team.

Our Recruitment Support Officers are responsible for managing the interview and pipeline engagement stages of the recruitment process and are pivotal in finding the best talent to join the organization while driving an exceptional candidate experience for our volume Customer Service roles across HSBC UK Contact Centres and Branch Network.

Your Principal Responsibilities:

• Setting candidates up for success by conducting interview activities including capability-based assessments both face to face and on zoom.
• Role Modelling HSBC as a great place to work. Understanding your impact in selecting the right people to work for HSBC to serve our customers.
• Making interview-based decisions and communicating outcomes to candidates. Supporting those who have failed and using time as an opportunity to coach and develop the candidate for success with HSBC in the future.
• Verification of right to work documentation in line with policies and procedures.
• Tracking and auditing both internal and external candidates to ensure new starters join the business in a timely manner.
• Maximising candidate retention while following recruitment policies and procedures including adherence to business requirements around legislation and identification procedures.
• Working closely with other teams and third-party providers to provide the optimum recruitment experience to all prospective new joiners.
• Stay updated on industry trends and best practices.
• Attending open days, careers fairs and universities representing HSBC and promoting opportunities.
• Supporting the Recruitment Support Manager to deliver key attraction and recruitment test and learn projects which facilitate new and exciting ways to recruit people to work for HSBC.

When and where you will work:

This is a hybrid role with a base location of Hamilton, hybrid gives you the flexibility to work between home and the office, our expectation is that 60% of your working week (3 days a week) will be spent in the office which will be defined by your manager.

When working from home you must have a safe and secure home working environment, which is free from the interruptions of day-to-day life and have a minimum fibre broadband internet connection of 10Mpbs. Our team primarily work between the hours of Monday to Friday 9am-5pm, however we work the occasional evening and/or weekend based on recruitment demand plans and candidate availability.

As the team interview across the UK, we are looking for someone who is flexible and able to travel, this may include overnight stays away from home (Approximately 2 nights a week depending on location and business need) any additional costs will be reimbursed in line with the HSBC expense policy.

To be successful in this role you should meet the following requirements:

• Previous volume recruitment/interview experience is essential for the role.
• Have a proactive, can-do attitude, eager to learn new skills, take on new challenges and work closely with colleagues to drive positive outcomes.
• Excellent communication skills, someone who can confidently communicate complex information to diverse audiences.
• The ability to adapt to new technologies and learn quickly.
• Have a keen eye for detail and sound analytical, problem-solving skills.
• Enjoy working collaboratively within a team and can build positive relationships to achieve shared goals.
• Be candidate centric and highly motivated, focussed on making a positive impact on the Candidate Experience.
• A skilled multi-tasker, highly organised and thrive on working within a fast-paced environment in which you can effectively manage changing and conflicting priorities to deliver tasks on time.
• Be able to travel (UK Only) and work flexibly - working the occasional evening and weekend in line with recruitment demand.

The location of this role is: Hamilton, Hybrid

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you