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Job description

Responsible to: Practice Manager

Accountable to: Practice Manager

Salary: Band 4 equivalent £22,548 pro-rata and dependent on experience

Job Summary

The Care Coordinator will be employed by Marshalls Road Practice, but also be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within a particular PCN.

A key part of the role of a care coordinator is acting as a conduit between the G.P. Practice and the PCN.

The role will be to support the PCN and Practice priorities and may include reviewing and updating patients records, running reports from clinical systems, having input to other clinical meetings (for example palliative care). Other clinical responsibilities may be developed over time based on the needs of practices and the PCN. A degree of flexibility is essential for this role.

Primary Duties and Areas of Responsibility

PCN Duties

· To work with the PCN Manager to ensure good communication links are established and maintained between the PCN and Practice staff.

· To ensure that care records are coded to optimize practice income (e.g. Learning Disability Checks, CVD reviews, Flu Vaccinations, Ethnicity recording etc.)

· To use Arden’s reports to identify patients who need to be seen to meet the IIF targets (e.g LD Health checks/ethnicity/BP monitoring etc.)

· To work with the PCN manager to support implementation of the DES/IIF and to agree a workplan on the areas the practice needs to develop.

· Liaise with Community Workers at PCN level to ensure that their services are known to the practice and patients are getting the benefit of those services

· Liaise with service providers and clinicians to identify ‘frequent flyers’, and new service users utilising risk stratification tools provided and present this information to the weekly MDT meetings.

· Support the completion of new referrals by checking criteria, and where criteria have been met, direct referral to the MDT.

Practice Duties

Key Duties:

· Support the Practice Manager to ensure that all Direct Enhanced Services (DES) are delivered and compliant with DES guidance.

· To support the Practice Manager with ensuring Good Infection Control measures are in place. Ensuring good cleaning standards are being adhered to. When required undertake Infection Control Audits

· Support Senior Practice Managers with ensuring that Vaccinations, boosters and Immunisations are followed up for those who do not book or do not attend.

· Support Practice Staff with Early diagnosis of preventable cancers, encouraging people to attend bowel & breast screening and smear tests.

· Work with Compliance Manager to undertake audits on the workflow and coding of the correspondence to ensure actioned correctly

· Work with Compliance Manager to update Practice Policies and Procedures (e.g. Health & Safety, Information Governance, COSH, Legionella etc)

· Support the introduction of Patients accessing their records, and undertake any actions to develop this service.

When Required:

· Undertake Practice administrative tasks such as, patient deductions, record updating and scanning of patient documentation in accordance with the Practice policies and procedures

Communication and collaborative working relationships

· Demonstrates ability to work as a member of a team.

· Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.

· Liaises with others, as needed for the collective benefit of patients, including but not limited to Patients GP, Nurses, other practice staff, care home managers and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.

· Works to support Practice colleagues, maintaining excellent working relationships.

· Liaises with PCN staff as required for the benefit of patients

Other responsibilities

· To act at all times in an anti-discriminatory manner

· To be able to plan and respond to workload according to operational priorities

· To undertake any training required in order to maintain competency including mandatory training

· To contribute to, and work within a safe working environment.

· The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practice’s equal opportunity policies and procedures

· The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required

· The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

Patient Care

· Communicate effectively and sensitively and use language appropriate to a patient and Carer/relative’s condition and level of understanding

· Effectively use all methods of communication and be aware of and manage barriers to communication

· Effectively recognise and manage challenging behaviours, Carers and or relatives

· Provide information to patients, their Carers and/or relatives on behalf of the team

Key Relationships

Key Working Relationships Internal:

· Clinical Lead for the MDT

· GPs and General practice teams within the PCN

· PCN Clinical Director

· MDT members including but not exhaustive: Community nursing team, Clinical Pharmacists, Physios, Paramedics, Social Prescribing Link Workers,

Key Working Relationships External:

· GPs from neighbouring PCNs

· Care Home managers

· Service providers

· Social care

· Voluntary services

· Patients/service users

· Carers/relatives

Health and Safety/Risk Management

· The post-holder must comply at all times with the organisation and Practice’s Health and Safety policies.

· The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).

· The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation.

Equality and Diversity

· The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

· The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

The post-holder is required to travel independently to practice site, and to attend meetings etc. hosted by other agencies.

Job Description Agreement

This job description is intended as a basic guide to the scope and responsibilities of

the post and is not exhaustive. It will be subject to regular review and amendment as

necessary in consultation with the post holder.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Education, Qualifications and Training

· ECDL or equivalent

· Diploma/ HNC level (or relevant experience)

· NVQ Level 3 Business Administration (or relevant experience)

· Ongoing internal and external training to keep up to date with changes/ developments

Experience and Knowledge Required

· Minimum of 2 years’ experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable)

· Experience in use of databases

· Experience of administrative duties

· Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality

· Working in a multi-disciplinary setting where influence and negotiation is required

· Knowledge/familiarity with medical terminology

· Working in a busy and demanding environment whilst delivering in a timely manner

· Vulnerable adults awareness (desirable)

· Experience of care of the elderly (desirable)

Skills and Attributes

· Proven record of excellent written and verbal communication skills and interpersonal skills

· Evidence of excellent knowledge of Microsoft Office

· Able to deal with service users sensitively

· Able to work as part of a team

· Able to prioritise and manage own workload

· Excellent motivational and influencing skills

· Car user

· Excellent interpersonal skills

· Excellent organisational and administration skills

· Experience providing advice/signposting to users

Job Type: Part-time
Part-time hours: 22 per week

Salary: £22,548.00 per year

Benefits:

• Company pension
• Flexitime

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Application question(s):

• NVQ Level 2

Education:

• GCSE or equivalent (preferred)

Work Location: In person