dispatcher

dispatcher Sanford, FL

Seminole County Government
Full Time Sanford, FL 59270 - 37044 USD ANNUAL Today
Job description

Description

Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress.

**Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.

CAREER PATHING OPPORTUNITIES

Emergency Communication Trainee/Dispatcher I (Successfully complete 6 month county probation period)
$37,044.00/yr

Emergency Communications Dispatcher II (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)
$38,896.00/yr

Emergency Communications Dispatcher III (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)
$41,618.00/yr

Emergency Communications Dispatcher IV (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)

$44,947.00/yr


Additional Incentives:

Night Differential

On-Call Pay

Communications Training Officer

Essential Functions

Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.


Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County.


Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines.


Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call.


Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system.


Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications.


Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route.


Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County.


Responsible for dispatching the closes and most appropriate Fire/EMS unit(s).


Responsible for tracking of the status and location of all fire apparatus and fire investigators.


Transmits messages and information to Fire/EMS units responding to calls.

Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route.

Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).

Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments.


Consults supervisor on non-routine matters.


Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.


Additional Duties

Performs other related work as required.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications

High School Diploma/GED required.

Pass ECOMM testing standards – Previous testing scores within the last year will be accepted.

Must be able to Type min 35 wpm with typing test required.

Licenses and/or Certifications:
Must obtain CPR certification, Florida 911 Public Safety Telecommunication certification, and the International Academy of Emergency Medical Dispatcher certification within one year from hire and maintain these certifications as required for continued employment in the position.

A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
  • Preference will be given to candidates with an Associates Degree and/or with previous dispatch, emergency communication center or call center experience.
“Following a successful interview, applicants will be invited to schedule a National Testing Network (NTN) basic skills assessment. Applicants must complete and receive an acceptable score on the assessment to be considered for employment. Applicants may request a payment vouch to cover the expense.”

Additional Requirements

Knowledge of or ability to learn Seminole County geography.


Knowledge of or ability to learn proper radio operation and dispatching procedures.


Ability to operate two-way radio equipment.


Ability to read maps.


Ability to operate a computerized multi-mode telephone system.


Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.


Ability to deal professionally with the general public, commanding officers, law enforcement and other officials.


Ability to communicate effectively in both oral and written form.


Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice.


Ability to follow oral and written directions.


Ability to display sound judgement and take decisive action.


Ability to process and respond to large amount of information.


Ability to work in a team environment.


Ability to maintain effective working relationships.


Strong computer skills and ability to work multiple software programs simultaneously.

Ability to remain calm and focused under emergency conditions.


Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure.


Must possess and maintain a valid Florida Driver's License.


All employees must attend Seminole County Required Trainings.


Department Specific trainings per position may be required.

Must be willing to work rotating shifts, nights, weekends, holidays.

(This may include being called in for minimum staffing, shift coverage and/or

community and natural disasters).

Apply Here

About Seminole County Government

CEO: Nicole Guillet
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Government
Website: www.seminolecountyfl.gov

dispatcher
Seminole County Government

www.seminolecountyfl.gov
Nicole Guillet
Unknown / Non-Applicable
1001 to 5000 Employees
Government
Municipal Agencies
Related Jobs

All Related Listed jobs

delivery driver
Boots Plymouth, England 23100 - 21000 GBP ANNUAL Today
Field Service Technician Energy Storage, Luton/Oxford
Tesla Milton Keynes, England Today

Minimum of 2 years of experience as a technician in the electrical engineering field, experience in a field-based role is a plus.

Regional Intelligence Officer
Bristol City Council Bristol, England 25927 - 30151 GBP ANNUAL Today

You will have experience of secure data management and input, have knowledge of specialist intelligence software (i.e. the National Intelligence Database and /

Trade Sales Assistant - Peterborough
Selco Builders Warehouse Peterborough, England 22256 GBP ANNUAL Today

All sales opportunities and large-scale projects explored to maximise sales and margin. Customer communication management is utilised to drive Branch sales.

Trainee Estate Agent
National Home Move Burton upon Trent, England 19000 - 22000 GBP ANNUAL Today

It is essential that you hold a full UK Driving license and have access to your own vehicle. Industry experience is preferred but not essential, as a minimum