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Hours: Monday to Friday, 08:30 - 17:00 (40 hours per week)

Location: DHL Aviation at East Midlands Airport

Grade: P

Department: Service Quality

Expected Apprenticeship duration: 17 months

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

DHL Aviation are currently recruiting for a Data Analyst Apprentice, to join our Service Quality department at our site at, East Midlands Airport, on a fixed term contract for the duration of the Apprenticeship.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• HealthyMinds – Employee Assistance Programme

Key responsibilities of this role:

• Learn to understand data and how to report it
• Analyse scanning conformance of the Hubs / Gateways and distribute to relevant functions for corrective actions
• Create reports for functions to improve performance in key areas
• Analyse shipments failing through LHR/EMA HUB and provide managerial level reports into these failures
• Involvement with ad-hoc projects as required and as directed by line management.
• Review operational processes with a primary focus on improving efficiencies & quality
• Extensive use of Excel
• Learn to use Power BI
• Learn all about DHL Aviation and the functions within it
• Liaise with relevant process owners to drive improvements for identified areas
• Review operational processes with a primary focus on improving efficiencies & quality
• Support UK Hubs and Gateways ensuring standards are maintained

Training you will undertake includes:

• End-Point Assessment (EPA): professional discussion and scenario demonstrations with questioning
• Delivery Method: Online portfolio to update with learning and development, Diarised virtual appointments with a dedicated Learning Coach, Attendance to training sessions, workshops, masterclasses (online)
• Additional training to take place to develop knowledge, skills, and behaviours in accordance with this Apprenticeship standard

Qualifications that you'll gain:

• Level 3 Data Technician apprenticeship standard with Microsoft Excel Certification and Power BI expertise
• Functional Skills Level 2 in English and Maths (if required)

You’ll bring to this role:

• Excellent communication skills, both written and verbal
• IT skills
• Problem solving skills
• Presentation skills
• Numeracy and analytical skills
• Able to work as part of a team and use own initiative
• GCSE (or equivalent Level 2 qualification) at Grade C/4 or above in English and Maths. (Evidence of certificates must be provided or Functional Skills qualifications will form part of the apprenticeship.)
• Flexibility with working hours may be required. We operate 24/7 and may occasionally ask you to work outside of your normal working pattern
• Please ensure you can travel to the location comfortably before applying

Applications: To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 21st June 2023

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps: Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via [email protected]

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.