Dispatcher Cheltenham, England
Job description
Salary - £24,716 pa
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team?
Although your work location will be Cheltenham, you'll be part of the South Cotswolds team which includes Gloucester, Stonehouse, Stroud and Kemble.
We are proud of our colleagues in the South Cotswolds and we promise that we will empower you to make your own decisions to ensure our customers get the best experience possible.
About the job?
As a Dispatcher, you'll keep the customer at the heart of everything you do. You'll dispatch trains, help customers and ensure a safe and clean station environment.
Your main responsibilities will be:
- Being dedicated to customer needs
- Ensuring the safe and punctual departure of trains from the station
- Providing helpful information and assistance to customers
- Ensuring the safety of customers, colleagues, visitors and contractors
- Ensuring the cleanliness of the station especially toilets, waiting rooms, platforms, stairs and subways
- Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption
You'll need to be:
- Able to deliver extraordinary front-line customer service
- A self-starter with a can-do attitude
- Able to make decisions in a confident manner
- Able to remain calm yet confident and customer focussed in a crisis
- Comfortable working within strict procedures
As a minimum you'll need to have:
- The ability to work as part of a team or independently
- Strong verbal and written communication skills
About the location?
Cheltenham Spa sits a 5 minute drive away from Cheltenham Town Centre and has recently undergone a huge transformation to the car park which has bought more car park spaces. Cheltenham Hospital and the Racecourse are just a short drive away from the station. Cheltenham sees several Cross Country services to Birmingham and the North every hour as well as hourly services to Paddington, Bristol and Cardiff.
Working pattern?
You will need to be able to work shifts including weekends and bank holidays. Shifts start as early as 04:15hrs and some shifts can finish as late as 01:30hrs, therefore you must be able to travel to and from the station before and after public transport is available.
Additional information?
This advert is to create a pool of suitable candidates pending future vacancies being approved.
Candidates successfully shortlisted will be invited to undertake an ability test and competency based interview.
The successful candidate will then be required to meet the medical standards for the role including colour vision and hearing tests, as well as drugs and alcohol screening. A Basic DBS is also required.
The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
