dispatcher

dispatcher Jacksonville, FL

Century Ambulance Service
Full Time Jacksonville, FL 42689 - 31497 USD ANNUAL Today
Job description

POSITION: Dispatcher

LOCATION: Jacksonville, FL

SCHEDULE: Bahama Shift /Day shift


Essential Responsibilities:

  • Responsible for answering and triaging calls coming into the Dispatch Department and directing them to the most appropriate resource while communicating effectively with all callers
  • Operates a PC and demonstrates ease of use with programs such as Microsoft Office and CAD
  • Operates multi-line computerized phone system
  • Inputs transport requests using CAD and various web based programs
  • Conveys a high degree of familiarity with Company service areas and medical facilities
  • Maintains compliance with all established Company and customer policies and procedures
  • Maintains a calm and professional demeanor at all times specifically during difficult interactions while effectively directing the flow of conversation
  • Takes direction and works independently or part of a group
  • Perform other duties as assigned

Minimum Qualifications:

  • Any combination of the following experience, equivalent to two (2) years:
    • EMS dispatcher or call center representative experience
    • Multi-line telephone experience
    • Direct customer service experience
  • Regular, reliable attendance
  • Excellent communication skills
  • Ability to multi-task
  • High school diploma or equivalent

Preferred Qualifications:

  • Dispatch experience in EMS
  • General understanding of medical terminology or experience in a healthcare setting
  • EMT (Emergency Medical Technician) and/or EMD certification (Emergency Medical Dispatcher)
  • Field experience in EMS

Additional Requirements: Mental & Physical

  • Must be able to successfully pass a background investigation and pre-employment drug screening
  • Must be able to successfully obtain EMD certification within 12 months of beginning employment
  • Must be available to work all shifts, including overtime as needed
  • Ability to rotate shift assignments as needed and/or required based on operational need
  • Ability to sit and/or stand for an extended period and wear a telephone headset
  • Requires frequent repetitive hand movements, standing and/or walking, reaching and grasping
  • Must be able to hear and communicate clearly to perform job duties in person and over the phone
  • Adequate vision required to be able to read information from printed sources and computer screens
  • Coordinate multiple tasks simultaneously
  • Collect, interpret, and/or analyze complex data and information
  • Understand and respond to a diverse population
  • Utilize fine motor coordination, clear speech, and good visual acuity

Apply Here

About Century Ambulance Service

CEO: Brock Hardaway
Revenue: $25 to $100 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.centuryambulance.com
Year Founded: 1981

dispatcher
Century Ambulance Service

www.centuryambulance.com
Jacksonville, FL
Brock Hardaway
$25 to $100 million (USD)
201 to 500 Employees
Company - Private
Health Care Services & Hospitals
1981
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