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At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your new role

Working in the Parking Team and reporting to the Parking Office Supervisor, you will be responsible for the processing of applications and issuing of Blue Badges; taking payments and answering customer queries on Blue Badges through all types of communication channels, for example email, telephone and face to face.

You will be based at the Civic Offices, but at least two days a week you will be asked to work from an alternative City Centre location, currently the Deaf Centre, Arundel Street, Portsmouth.

What you'll need to succeed

You will have a customer focused approach to work, with good communication skills, both verbal and written. You will also have the ability really listen to what is being said, show empathy and have a willingness to help.

You will have good computer skills including a good working knowledge of Microsoft applications, training on bespoke IT systems will be provided. If you are a good team player and can work well under pressure and meet deadlines then we would love to hear from you.

What you'll get in return

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year bank holidays
• Flexible / hybrid working
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Please check out the link here to view the benefits of working with us!

What next

To make sure your application is above the rest, please download the Job Profile HERE to ensure your application matches the requirements of the role.

When completing your application you may wish to upload a cover letter covering the ‘Who is the Person’ points on the job profile giving examples of your experience and any transferrable skills.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact [email protected]

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.