director operations manager Birmingham, England
Job description
What you'll be doing:
Operations Director (Facilities) - National
Up to £73,000 per annum depending on experience.
Benefits include: CRISP pension, Bupa Healthcare and Non-Contractual bonus scheme.
We are looking to recruit a talented and experienced Operations Director in Facilities Management who will join us in inspiring our clients, end-consumers and their own operations team to do great things at work. You will report to our Managing Director and lead a team of Area and Specialist Managers to drive facilities management solutions that exceed customer requirements whilst delivering key financial targets and contract specifications.
As an Operations Director, you will play a key role on the leadership team, bringing to life our shared commitments and in return we offer support and development to grow within our business alongside a competitive salary.
More about the role:
As an Operations Director you will be responsible for multi-site delivery, managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies. Accurately reviewing business performance and ensuring the delivery of key financial targets. Maintaining and developing contract reporting and monitoring to contractual requirements captured in the Monthly Reports. You will be working closely with the Client to deliver value through improved management of contracts to help drive service excellence and customer advocacy.
Develop and lead your management team supporting them in development and performance
Work closely with the HR team to develop and execute a strong people strategy across your accounts. You will be coaching, PDRs, retention and succession planning
Drive and implement strategies to develop, train, maintain and motivate direct team down to frontline to deliver business requirements
Take overall responsibility of ensuring the contracts are operating within contractual terms.
Identify growth opportunities through innovation of existing contracts
Development and management of labour strategy in line with contract specifications
Ensure the contracts perform to budget and achieve their unit business plan and financial performance
Monitor and measure contractual and internal KPI’s and SLAS, identify and develop continuous improvements
Management and development of client relationships
Seek ways to enhance quality through innovation and cost efficiency
Production and maintenance of continuity and emergency plans
Oversee training and development of all employees
Oversee Sub-Contractor adherence to client and company policy
Support the sales team to develop financially sound bids and proposals through to sign off on contracts.
Play a key lead role in the retention of the contract and develop a strategy for growth.
Ensure ongoing strategic development of current accounts to generate new business.
Develop and implement the governance and communication strategy
Review and implement new ways to drive revenue and grow accounts including addition of new service lines.
Ensure that management continually develop, implement and monitor activities that will enhance team development, engagement and loyalty
Who you are:
Essential
Senior facilities management experience leading and inspiring operational teams, working within brand guidelines to deliver results
A minimum of 5 years experience at a senior management level
Experience of managing soft services, inc. contract catering delivery
Developed and led an implementation of change programme to deliver operational benefits
Experience in highly commercial and price sensitive markets
Excellent communication and presentation skills
Experience of managing complex and multiple stakeholder relationship
Demonstrable financial acumen
Excellent management skills & ability to demonstrate change management through a team
Have a proven track record of client / customer satisfaction
IT & computer literate
Track record of growing sales and retaining business
Driving License
SIA licence holder (Or able to qualify)
IOSH and/ or NEBOSH Accredited (working towards)
Desirable
Experience of managing hard services.
Formal FM accreditation / qualification (IWFM) or working towards
Self-motivated and ability to adapt to a changing environment
About Us
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive Wow Points every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/1307/90506001/52581142/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone?s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
