Director - Digital Channels London, England
Lloyds Banking Group
Full Time
London, England
98685 - 116100 GBP ANNUAL Today
Job description
End Date
Tuesday 19 September 2023
Salary Range
£98,685 - £116,100Agile Working Options
Job Description Summary
.
Job Description
JOB TITLE: Director, Digital Channels
LOCATION(S): London, Cardiff, Bristol
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
How could you help us to digitise the business and commercial bank? If a blank canvas excites you and you like the idea of building market leading capability then this could be the role for you!
This is an exciting opportunity for a results-oriented and driven candidate to play a leading role in our digital channels team within Business and Commercial Banking! As a team we work closely with products, as well as collaborating with our transformation and marketing teams to deliver a phenomenal customer journey across multiple products.
Previous experience of digital transformation, digital demand generation and leading digital channel performance is very relevant for this role. Knowledge of Business and Commercial Banking is desired with a passion for understanding clients’ needs.
About us
If you think all banks are the same, you’d be wrong. We’re an innovative, constantly evolving business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
What you’ll need
- Develop and deliver digital channel plans based on customer and market insights, considering the wider business and regulatory context
- Evaluate digital channel opportunities e.g. lead generation, aggregators, affiliate and broker, making business recommendations
- Lead development & delivery of search & discovery, lead digital content strategy
- Use data initiatives to provide new and improved sources of opportunities and to assess channel performance
- Produce executive level reporting to understand progress to plans, and insightful information to monitor channel performance
- Influence investment activity – engaging with Labs and key partners across the division and group
- Proactively troubleshoot and coordinate challenges and opportunities
- Find opportunities for and lead change to improve customer and commercial outcomes.
- Identify, monitor and mitigate business risks
- Proactively build and maintain external and internal and external network to support business delivery
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
