director customer relations London, England
Job description
The Company
Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities for the sustainable era.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:
- Respect for the planet
- Respect for our customers and
- Respect for each other
Gentrackers are a group of smart thinkers and dedicated doers, outside of work we are musicians, travel fanatics, artists, sailors, family folk, environmentalists, and sport lovers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.
We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people centric business.
The Opportunity
Director of Customer Programmes- Providing overall responsibility of Gentrack’s Project Management delivery capability across multiple projects in accordance to project scope and Gentrack corporate governance.
Key Accountabilities:
- Provides senior level resolution to customers on project related issues
- Responsible for “coaching” the customer and the Gentrack project teams through the project lifecycle in attaining the objectives of scope, quality, budget and timeline
- Identifies and mitigates risks on all projects
- Ideally undertake the role of PM on at least one project (e.g. BAU)
- Responsible for the timely recruitment and training of PMs.
- Responsible for the appropriate processes, policies and procedures being applied to projects (e.g. Agile techniques)
- Responsible for ensuring project status reports are issued to customers in accordance with expectations and are of appropriate quality.
- Perform the role of a conduit between the Project Managers and the Product team (specifically the Product Managers) to ensure that Project Managers are fully aware of the Product Roadmap and understand the implication of each new key feature.
- Promote the development and use of re-usable PM tools and practices
- Foster continual process improvement
- Responsible for scheduling and managing regular internal Practice Meetings where experiences and issues are discussed and shared across the practice.
- Motivation and support of Project Managers and their delivery teams.
- Leading and mentoring of Project Managers to promote and develop strong project management expertise and practises across Gentrack’s professional services
- Protecting project budgets by adhering to project scope and ensuring solutions are appropriate and efficient
- Reviews project estimates and revenue forecasts
- Supporting the pre-sales team to create project proposals as required
Who you are:
- Minimum 15 years’ experience in technical leadership of large implementation projects
- Enterprise solutions in software development
- SDLC and Project Methodologies
Other helpful skills:
- Understanding of the energy industry, including key companies.
- Experience working in tech or for a software vendor.
- Experience in driving international growth through marketing initiatives.
- Experience working in a start-up environment or smaller company with a big vision.
- A generalist by nature – happy to get stuck in across the marketing mix.
This role is in the detail, end-to-end and hands on. You’ll need to be a self-starter with knowledge, ideas and the ability to inspire others. At this stage, alongside the growth of the company you will need be engaged with the specifics of your function, providing strategic solutions as well as handling coordination as our business grows. If working in a team across strategy and delivery to drive high impact and growth is your happy place – you will fit right in to our family.
#LI-KC1
