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Position Title: Corporate Communications Director (P6)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$70B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

We’re seeking a gifted corporate communications and public relations professional to help us tell our story. The Director of Corporate Communications creates and implements Crown Castle’s external communications strategy to meet immediate and long-term goals. This individual works closely and collaboratively with teammates across the company to drive solutions that strengthen, nurture and protect the company’s reputation and brand and bring value to our shareholders.

Responsibilities

• Develop and execute a comprehensive external communications strategy that delivers results in support of Crown Castle’s business goals.
• Strengthen, nurture and protect the company’s reputation.
• Advise our cross-functional business leaders on communications strategies and specific appearances, media opportunities, messaging and issues.
• Design and execute executive visibility and thought leadership programs.
• Develop and execute content distribution and publishing plans.
• Write, edit and produce content for a variety of communications products and channels.
• Research, write and organize messages supporting corporate and cross-functional team needs.
• Serve as one of a team of spokespersons proactively and reactively engaging with local and national news media and other external parties.
• Detect public relations issues as they emerge.
• Work with external and internal partners to conduct opinion research.
• Develop and execute the appropriate response or proactive engagement strategies to help the company manage issues and respond to incidents or situations.
• Strengthen relationships with external entities, serving as an advocate for Crown Castle.
• Develop resources and deliver training to support teammates as active ambassadors for the company.
• Collaborate with cross-functional project teams, such as investor relations, marketing, external affairs and internal communications, to ensure that objectives are met within resource constraints.
• Help to manage outside agency, partner and vendor relationships.
• Monitor and measure the effectiveness of messaging and communications initiatives on an ongoing basis.

Expectations

The ideal candidate will bring the full range of skills and attributes that make for a great communicator – from exceptional writing/presenting capabilities to an engaging and substantive interpersonal style. She/he will understand business fundamentals and be able to effectively translate knowledge – often technical in nature – into communications solutions that support the business.

• A constant example of modeling Crown Castle’s Purple values

• A proven track record of developing, serving as a project manager for, and executing integrated external communications strategies that align with business objectives and drive results.
• A communications strategist and tactician who is very comfortable in both roles. We are a small, hands-on team.
• An excellent writer and innovative content creator who can find, craft and refine simple, compelling narratives from within a complex and technical business and industry.
• The highest integrity and ethical standards, treating others with respect and building relationships based on trust and mutual objectives.
• Impeccable judgement and ability to assess risk versus reward.
• Strong business acumen and economic thinking.
• A listener with strong collaboration One who partners effectively with different teams and teammates at all levels to deliver shared results.
• Calm under pressure and able to keep others focused during periods of intensity and stress.
• Strong drive and ambition, with an appropriate balance of confidence and humility.
• Sets a clear strategic vision while remaining agile in the face of constantly evolving business and audience landscapes.

• Masters new, difficult concepts and content quickly.
• Deals with sensitive issues and maintains confidentiality.
• Influences conversations and outcomes through relationship building, thoughtful framing of issues, and excellent work products.
• Balances great decision making with measured speed of implementation.
• Strong self-management skills, including the ability to manage time and workload against priorities.

Education/Certifications

• Bachelor’s degree in public relations, communications, advertising, marketing, journalism or similar or bachelor’s degree with substantial demonstrated experience applicable to the role.

Experience/Minimum Requirements

• 10+ years of experience serving in public relations or communications roles in a corporate or agency environment required.
• 8+ years of experience in a publicly traded or other for-profit company required.
• Experience in a technical organization or industry preferred.
• Experience writing and producing externally facing products across a wide variety of channels that tell the stories of complex organizations, technologies and issues.
• Experience working with agencies to achieve communications results and conduct opinion research.
• Experience serving as a spokesperson and a news media liaison, reacting to inquiries, pitching stories, and working directly with executive leaders and reporters on difficult issues.
• Experience crafting and managing key messages covering a range of topics and audiences.
• Experience creating effective executive visibility and thought leadership programs, including writing, producing and distributing content in support thereof.
• Experience leading goal-driven, cross-functional teams.

Skills/Abilities

• Proficient in MS Office products
• Familiarity with design and multimedia production workflows to be able to task and interact effectively with creative teams.

Reports to: VP, External Communications

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)