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Overview

As Digital Stakeholder Engagement Strategist you will be responsible for working with our clients to drive deeper engagement with their stakeholders through digital channels and communications – connecting their business and communications objectives with their stakeholder needs that results in a deeper understanding and builds trust and confidence.

You will therefore have responsibility for developing our strategic digital thinking, blending strategy, creative, content and technologies to drive a continuous improvement in our clients’ digital communications to achieve this goal.

You will also take ownership of working with clients and our in-house expert teams to define their digital strategy, evolve their digital communications and put in place the means through which we can measure stakeholder engagement. You will also spearhead our digital thought leadership and best practice recommendations to ensure we have a continued leadership in digital stakeholder engagement.

The measures of success for this role will be:

• that clients perceive tangible value from our strategic thinking that evidences deeper stakeholder engagement
• that we have strategic development plans in place for our digital clients
• that we drive new revenue streams from both clients and prospective clients.

Attracting and retaining the right people for our team is an absolute priority for us and we take their career development seriously from day one. We take every aspect of the work we deliver for clients seriously and we work to maintain the highest possible standards in everything we do for them and for the firm. But as well as being passionate about our work, we are supportive, collaborative and positive, always looking to make what we do enjoyable and rewarding.

By joining us you will be working on a hybrid model and have a wonderful opportunity to explore our picturesque offices in Bishops Park, Putney bridge.

Come join us!

Black Sun Global

Across the globe, there is a powerful movement demanding that business focus on purpose, sustainability, and wider value creation. It has never been more important for organisations to build and maintain trust with their key audiences. And that’s where Black Sun come in – we are a partner to some of the biggest brands and businesses worldwide – helping them to build enduring relationships with their stakeholders and spark positive change through better engagement and inspiring communications.

As our world rapidly changes, our focus remains constant. At heart we are storytellers, we define articulate and shape the value creation story, bringing it to life across different channels and communications formats. Our team is made up of over 150 talented specialists working across the UK, Europe, South Africa and Asia – analytical thinkers, renaissance creatives, digital mavericks and inspiring change makers!

For more than twenty years, we have won many awards and recognition for our work – but great work doesn’t happen by magic – join Black Sun and you will become part of an amazing, diverse, and inclusive community – a team of passionate and skilful people who will expand your horizon, energise your talents and ignite that spark of magic within you.

Beyond what you would expect; a competitive salary, great benefits and hybrid working – we will support you in developing the skills and expertise to fast track your career. You will have the opportunity to make a difference every day, shaping the future of communications and creating positive change – and most importantly, to have fun along the way.

The Positive Change Group
Black Sun is the founding agency at the centre of The Positive Change Group. The Positive Change Group is a truly international stakeholder advisory and engagement collective of like-minded specialist agencies with a shared ambition to help bold and visionary businesses Spark Positive Change – to make a deeper impact on society, shape more ethical practices, build inclusive communities and deliver more sustainable performance.

The Group currently consists of four pre-eminent agencies: Black Sun Global, People-Made, Stratton Craig and GoCo. Each agency brings together deep expertise on different aspects of stakeholder advisory and engagement – including brand culture, strategic communications, reporting, ESG advisory, analytics and creative storytelling. Current clients within the Group include major international firms, such as AstraZeneca, Burberry, Diageo, Meta, Olam, Virgin Atlantic and Vodafone.

With headquarters in London, Singapore, and offices worldwide, the group is transforming the way companies engage with their customers, employees, investors, and communities worldwide. As business increasingly recognises that long-term success is dependent on the support and advocacy of their stakeholders – the Positive Change Group is helping their clients to inspire trust, build more positive relations and create sustainable value for the people that matter most to them.

Responsibilities

• Strategic client development
• To take overall responsibility for ensuring that we have strategic digital plans in place for our clients, that share our ideas for digital stakeholder engagement and a roadmap for achieving their objectives
• To implement a managed rolling programme of client reviews to recalibrate and review the strategic plans
• To promote and sell in our Digital Stakeholder Engagement services portfolio (such as analytics) to ensure we can prove the positive change in our work
• Use our analytics capabilities within the research team to deliver incremental revenues and to help frame and inform our strategic recommendations
• Ensure a good understanding of the different markets we operate in and what is best practice within each market and to share these learnings internally, as well as using to continually advance our advice and guidance
• Digital strategic services
• To work with the CTO and Head of Digital Delivery to evolve and improve our suite of strategic services, with a particular focus on ensuring we are able to assess the impact of stakeholder engagement and their communications objectives
• To work with the teams to sell in our services
• To work with our Digital Research Analyst on our benchmarking tools and ensure they are continuing to lead the market
• Business development
• Take ownership of compiling our analysis and recommendations in pitches to win new business, by working closely with both the client teams and the digital team across the UK and Singapore
• Commercial
• Ensure a sustained and profitable revenue stream from our Digital consultancy and strategic services
• Evidence where possible an ROI through our digital services
• Reporting Relationships
• Reporting to: the Chief Digital Officer
• Work closely with the Head of Digital Delivery, CTO, Client Partners and our Advisory teams.

Qualifications, experience & skills:

The successful candidate will hold:

• Degree level qualification, preferably within a relevant subject matter
• Business experience:
• To have worked in a similar role, ideally within a digital agency, that evidences both strategic thinking and positive outcomes
• Experience in corporate communications, with listed companies across digital channels such as websites, social and wider digital marketing
• Technical knowledge:
• Good knowledge of digital communications and the power of different digital channels
• Experience of user experience, content and technologies that enable greater engagement
• Ability to use the Adobe and Microsoft software and experience of working with analytics tools

Your personal qualities:

• Strong interpersonal and communications skills necessary to build trust and respect both externally and internally;
• A curious mind with a desire to continuously improve
• Attention to detail and a high-quality service and standards ethic
• Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team;
• A great sense of humour and fun!

Interview process

Initial chat with talent acquisition manager
1st Interview (teams) with hiring director
2nd interview (f2f) with hiring director and Chief Digital officer

Benefits
In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including:

25 days holiday per year with ‘bonus’ days for long service
Bonus scheme
Personal development opportunities
Group life assurance
Group personal pension plan
Employee assistance programme
Hybrid working
Employees will have the option to work remotely somewhere other than home for a maximum of 4 weeks per calendar year

Here at Black Sun, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world