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Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.

What you’ll be doing…

• Manage through to resolution incidents of all priorities across multiple teams
• Work collaboratively with cross-functional teams, including product owners, developers, third parties and internal stakeholders to ensure that business goals and customer needs are met.
• Identify and create service improvements initiatives, building and managing the operational backlog
• Continuously evaluate performance against KPIs based on user feedback and analytics data to identify areas of improvement
• Stay up-to-date with the latest performance measures and best practices.