Digital Champion Coordinator Leighton Buzzard, England
Job description
Job Description
Job Title: Digital Champion Coordinator
Employer: Citizens Online
Salary: £28,620. Pro rata 3 days per week (£17,172)
Contract: Permanent
Hours: 22.5 hours / 3 days. Hours flexible over Monday to Friday
Location: Home based. With visits to Leighton-Linslade and other occasional in-person meetings or recruitment events with clients.
Benefits: 25 days annual leave + public holidays + discretionary Christmas shutdown. Pro-rated for part time hours. Employer pension contribution.
Background
The role
The Digital Champion Coordinator will be responsible for coordinating the successful delivery of digital inclusion support services for two projects. Our project with Leighton-Linslade Town Council to support residents aged 55 and over with technology, and recruitment of Digital Champions for Digital Unite, for their Clarion Futures Digital Champions project.
The Digital Champion Coordinator will also support; digital inclusion, digital champions and triaging our Freephone helpline as part of the Citizens Online Coordinator team, and contribute to marketing campaigns across social media.
The role will require working in close partnership with local councils, social care and health providers, housing providers and other community organisations involved in each project. The Coordinator will manage client stakeholder relationships and reporting to evidence impact, including writing case studies to bring our work to life.
You will be an experienced self-starter with a pro-active approach and have experience in: project coordination, managing and recruiting volunteers and good social media skills. You will have excellent people skills and be comfortable working with people from diverse backgrounds. You will be enthusiastic about digital technology and the benefits it can bring to society and be confident in your own abilities to use a broad scope of software packages and applications.
Responsibilities
The role of Digital Champion Coordinator is to:
- Recruit, train and support a team of volunteer Digital Champions in Leighton-Linslade
- Train and support staff and volunteers of local organisations in Leighton-Linslade to; become Digital Champions and promote digital inclusion
- Facilitate digital skills sessions with local community venues and digital champions
- Produce case studies to evidence the impact of digital skills support
- Attend quarterly monitoring meetings with the client and complete bi-annual reporting
- Recruit volunteer Digital Champions to support Digital Unites Clarion Futures Digital Champion Programme
- Produce promotional materials to recruit volunteers and promote the digital skills support offer, for social media and print
- Contribute to fortnightly catch up calls, quarterly reviews and reporting with Digital Unite
- Identify opportunities to increase diversity of Digital Champion pool
- Ensure accurate recording of recruitment activity and placement admin
- Respond to and interview potential digital champions within agreed timeframes
- Ensure effective triaging and referral system for incoming requests for support through the freephone helpline and inbox as part of the Coordinator team
- Collate and share resources for digital champions (e.g. online safety, getting started with WhatsApp, accessibility needs)
- Share learning and best practice across the Digital Champion network by organising and delivering share and learn sessions and contributing to communications
- Monitor project activity through data gathering, using the Digital Champions Network project management tool and collating case studies
Person Specification
Essential skills and experience
- An understanding of digital inclusion issues and sensitivity for excluded groups
- Project coordination and/or management
- Volunteer recruitment/management and safeguarding
- Ability to work collaboratively and in partnership with a range of organisations
- Ability to work independently, prioritise your workload and take initiative
- Experience of working with the public, employees or volunteers in a coaching, training, teaching or support capacity
- Ability to communicate clearly and engagingly including face-to-face, over the telephone and through digital channels with a variety of service users, professionals and external agencies.
- Use of MS Office, digital communications and social media. Be confident using technology and promoting its use to others
- Applied knowledge of the essential digital skills framework, online safety and cyber security
- Experience using a range of marketing channels to promote digital inclusion opportunities.
- Knowledge of monitoring and reporting processes
- Able and willing to work remotely
- Able and willing to travel in and around the service area if required.
Desirable skills and experience
- Experience of working with disadvantaged communities or vulnerable groups of people
- Working on a digital inclusion project
- Coordinating a tablet loan scheme
We are an equal opportunities employer and welcome applications from all suitably skilled and experienced people, regardless of their race, gender, physical ability, religion/belief, sexual orientation or age.
Please apply for this role with a covering letter (max 600 words), demonstrating how you meet the essential experience and skills numbered 1-13, and if applicable the desirable knowledge and skills numbered14-16 above. Please reference the criteria 1-16 above in your covering letter.
Please also include your current CV (no more than 2 pages).
Application closing date is 9am on 10th March 2023, though we reserve the right to close this vacancy early if we receive sufficient applicants for the role. We therefore encourage candidates to submit their applications as early as possible.
Interviews will be held online using Zoom and arranged with candidates as applications that meet the person specification are received.
For further information please call call 08081965883 and leave a voicemail.
About Citizens Online
Citizens Online is a UK digital inclusion charity, established in 2000. Our aim is to ensure that no one is left behind in the digital world which we now live in. Living during lockdown has demonstrated to everyone how important digital skills and technology are to make our lives easier. But there are 9 million adults in the UK who can’t use the internet.
The people more likely to be digitally excluded are older, on low income, disabled or with low educational attainment. We want to bridge the digital divide and help everyone to use the internet confidently and safely.
We work with organisations to embed digital inclusion as part of digital transformation programmes. We aim to make digital inclusion provision sustainable by embedding this work into organisations. We operate a national freephone digital skills helpline to support people with essential digital skills and manage over 400 digital champions. We also undertake research and evaluation projects. Recent clients include The Centre for Aging Better and Public Health England.
Our key values underpin everything we do:
Independence - we act with honesty, integrity and fairness to earn the trust of those that we work with both internally and externally
Collaboration - we encourage creativity and better communication through our supportive culture which values knowledge sharing, learning and working together to achieve the best that we can
Innovation - we’re an innovative and forward thinking organisation with an open and collaborative culture. We embrace change, new technologies and better ways of working in everything we do, from service delivery to our internal processes
Quality - we empower individuals to take initiative and responsibility to achieve the best results they can within time and budget
Job Types: Part-time, Volunteer
Part-time hours: 22.5 per week
Salary: £28,620.00 per year
Benefits:
- Company pension
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Leighton Buzzard: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have the legal right to work in the UK?
- Have you included a Cover letter in your application?
Work Location: Hybrid remote in Leighton Buzzard
Application deadline: 10/03/2023
Reference ID: Digital Champion Coordinator
