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Digital Business Analyst Birmingham, England

Full Time Birmingham, England 41172 - 53612 GBP ANNUAL Today

Job description

Digital Business Analyst

Job Req ID: 21065

Posting Date: 31 Aug 2023

Function: Product & Propositions

Location: Snowhill, Birmingham, United Kingdom

Salary: Negotiable

Why BT Consumer Digital?

There’s never been a more exciting time to join the Consumer Digital Team. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.

We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We’re founded on the core idea that we continuously ‘build, measure, and learn’ which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.

We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.

Why this job matters
Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Digital Business Analyst you will provide expert functional and technical design capability within the Consumer Digital team, ensuring that our Digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market.

Acting as SME you will be that link between supporting our business stakeholders with their vision for our customers and translating that into requirements and innovative solutions that our Digital teams can develop and deliver.

What you’ll be doing

Engage with business stakeholders from the Consumer Digital space to gather business requirements for IT systems, IT integration and process automation
Analyse business requirements and work with other analysts and systems architects to define innovative system solutions
Prepare impact analysis documents, recommendations, executive briefings
Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices
Identify dependencies on external systems and manage them across work streams and technology functions to fulfil the overall objectives of the Consumer Digital team
Works with the Technical Delivery Team/Project coordinator/Engineering Team, to define and clarify the requirements for the software to deliver against business objectives
Functionally design the software or reports against the client requirements
Produce schedules and ad-hoc information requests to user's satisfaction
Automate report requests wherever possible
Tests the application to ensure it meets the required needs
Support the implementation and roll out of the finalised product
Be able to guide a development team
Groom the product backlog and actively participate in various scrum ceremonies
Take ownership of Projects/Requirements, contribute actively in coordination with business and transversal teams
Discuss with business stakeholders and take initial request to a level of maturity from which the development team can pick it up
Provide innovate solutions to real life business problems
Collaborate with backend/Dev teams for managing Product Demos
Participate in change control process for any upcoming requirement and design changes

Skills and experience you’d be expected to have

Experience of digital business analysis for customer focused digital services such as web, mobile, eCommerce and eBusiness
A very good understanding of agile methodologies
Ability to manage business and IT stakeholders
Experience in creation of System Processes using Visio or other UML Tools
Knowledge of Eligibility Checks, Product Configuration, Pricing, Payments, Customer Agreements
Functional knowledge of Telecom OSS/BSS
Strong customer focus, ability to work independently in a fast-paced environment and ability to learn new business and IT trends

What you'll get in return

Hybrid working (3 days per week in the office, 2 wherever)
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Direct share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV with TNT Sports and NOW Entertainment

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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