Digital Analyst London, England
Job description
Location: London + (Hybrid Working*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you’ll do
- You will be working with product owners, ecommerce managers to deliver strategic insights and implementers to improve analytic capabilities.
- You’ll be working on multiple data sources but primarily in Adobe platform, using assessing channel usage, areas of performance, customer behaviour & product purchase.
- You’ll build reports that highlight issues but also opportunities to optimise and work strategically with the relevant stakeholders to communicate improvement plans. Day-to-day, your work will span digital transformation and analytics but you will also work with colleagues to review and recommend improvements to how we review, define and manage data.
- You will also support of any tagging or data collection issues and communicate with implementers and developers. As well as the above, you'll get exposure to more customer focused project, A/B testing and personalisation.
Who you are
- Clear communicator, strong verbal and written skills to work with developers and technical people as well as marketing and other business stakeholders,
- Ability to prioritize workflow and handle multiple, competing and changing priorities
- Able to trouble shoot any tagging or data collection issues both by debugging the website and also within Adobe Analytics itself
- Understands the technical aspects of how digital data is collected and can guide the software/web development teams through a tracking and tagging schema
- Experience in TNPS and Medallia
- Experience in A/B testing analysis
- Experience and knowledge of SQL
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
