Find More Than 10K+
United Kingdom Jobs

ESP are a managed serviced provider of IT support and infrastructure solutions, supporting clients worldwide 24/7, but pride ourselves on being able to provide our customers with a service that feels truly local.

You will be part of a creative, collaborative, and challenging culture as you work from cloud to customer, delivering the best in user experience.

Key Accountabilities Include:

• First-hand experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
• Providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
• Desirable Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company, however support from remote technician is available.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Experience with Anti-spyware and Anti-virus software.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Ability to lift / move computer equipment weighing up to 50Lbs.

Skills and Experience:

• (Two plus) 2+ years’ experience providing technical support up to executive management level
• Associate degree in Electronics and CompTIA A+ Certification. A ‘Client’ specific technician certification program will support during transition.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability.
• Good written and oral communications and people skills with clients and management.
• Ability to work with deadlines and complete tasks on-time.
• Aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
• Ability to work independently
• Enthusiasm for learning that inspires others and promotes continuous learning
• Good knowledge and awareness of latest technologies and solutions
• Take pride in the work they do and uphold the exacting standards we would expect.

Desirable:

• Knowledge of Active Directory
• Knowledge and experience of supporting tablets
• Knowledge and experience on software and OS deployment using tools.
• Knowledge of wireless networking

Development opportunities and exposure:

• Asset Deployment & Lifecycle: Create a seamless user experience for PC imaging and refreshes, joiners, PC lifecycle (retrieval and decom), and during incident resolution of software break fix / hardware break fix.
• Customer Experience Solutions: Directly providing a ‘face’ for IT resolving all enquiries and requests by providing an exceptional service experience with a blend of technical and soft skills.
• Last Mile Support / Smart Hands: Exposure as required to assisting with Data Centre requests, Executive Support and Event & Conference Services delivery at all sites within the IT Event Services Team’s scope, to minimize business disruption and ensure continuity of service.

We are offering a competitive salary depending on experience and a culture of variety, progression, and continuous learning across our business.

We are hiring immediately and ensure a rapid process and response. Apply now and a member of our talent acquisition function will be in touch to guide you through the process.