Desktop Support Engineer L2 London, England
Job description
Our company seeking a Desktop Support to join their award winning and growing team at London Office. Despite our success, we've never lost the mindset of a start-up because we realize it is precisely these values – technological excellence, creativity, innovation, initiative, team work, meritocracy -that make us who we are: the world leader in information infrastructure. We support our staff growth to the leading edge of technology and research, and our work is never boring.
Roles & responsibilities:
- Troubleshooting problems related to Desktop/Laptops, MAC, Windows 10, MS-Outlook & other Office applications.
- Troubleshooting Skype, video call related issues. Should be familiar with collaboration tools.
- Must have exposure to Windows 10 migration, user profiles management, data backups.
- Troubleshooting Windows Profile, printers, shared drives related issues
- Troubleshooting Wireless connectivity problems.
- Deploying standard image on desktops and laptops.
- To provide 1st line technical support; answering support queries via phone and email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Technical Proficiencies
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system.
- Respond to inquiries from clients and help them resolve any hardware or software problems.
- To escalate more complex calls to the relevant IT Support member.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Pre-build PCs. Good Experience in deskside support
Required Skills and Experience
- Associate Degree in Computer Science or related field
- Professional demeanour
- UK Citizen /applicable to this job.
- Excellent communication skill
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 18 per week
Salary: £160.00 per day
Benefits:
- Flexitime
Schedule:
- Flexitime
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Desktop Support: 1 year (required)
Work Location: In person
