Desktop Support Engineer London, England
Job description
Are you ready for an exciting opportunity to be at the forefront of a dynamic and innovative team? One World is seeking a skilled Desktop Support Engineer to be the single point of contact for all things IT-related at our brand new office in Shoreditch. As the first hire in the department, you'll have the chance to make a significant impact and grow with us. If you enjoy analytical problem-solving and interacting with users, this is the perfect role for you.
Key Responsibilities:
- Create and maintain user accounts
- Troubleshoot and resolve desktop equipment and software access issues
- Order new tech equipment
- Set up and configure new IT equipment
- Organize tech equipment delivery to employees' homes for their home setups
- Ensure One World employees comply with necessary IT forms
- Maintain and upgrade existing user equipment
- Install and configure operating systems and computer software
- Troubleshoot basic network and connection issues
- Prioritize and manage logged issues
- Support VOIP telephone systems and mobile phones
- Maintain the Asset Database
- Dispose of 'end of life' equipment
- Contribute to IT-related projects
Skills, Knowledge, and Expertise:
- Understanding of IT packages, including Microsoft Office, Thin Client IGEL, Desktop/Laptop Windows 10 and Mac OS, Citrix (application delivery), and VOIP telephony using 3CX (preferable)
- 3+ years of experience in a similar role
- Driven and self-motivated
- Proactive problem-solving capability
- Flexible and adaptable
- Able to work to deadlines and meet targets
- Excellent communication skills and a good telephone manner
- Team player but also able to work independently to understand issues and provide solutions
- Willingness to take on any task and see it through
- Ability to think clearly under pressure
- Sound decision-making capabilities
- Awareness of, and interest in IT
Benefits:
- Competitive pay
- Annual salary review
- Competitive bonus
- Interest-free company loan up to £1,000
- Life assurance
- Pension scheme
- Flu jabs annually
- Cycle to work scheme
- Summer and winter hampers
- Relaxed dress code
- Referral bonus up to £750 per person you refer to work at Uniserve
- Care First – Counselling and support
- Tailored learning, progression, and development plans
- Supply Chain Academy – Educational courses available with all costs covered
- Free eye test annually + £60 vouchers towards glasses
About One World Global Trade Management:
At One World, we connect people, processes, and systems under one global ecosystem. Our goal is to measure and manage supply chains from the highest perspective, down to the finest product and ingredient details, in order to create a sustainable future. We capture the full lifecycle across the supply chain and share it with all participants, including consumers, to enhance their understanding of the materials and products they use and their environmental impact.
Join us at One World and be part of a team that revolutionizes the way we approach global trade management. Apply now for the Desktop Support Engineer role and embark on an exciting career journey with us.
