Desktop Support Engineer London, England
Job description
British Transport Police is recruiting for a Desktop Support Engineer on a permanent basis paying up to £34,139.86 plus £2,835.11 London Allowance with British Transport Police (BTP) based in Force Headquarters, Camden, London (Frequent travel to other sites and offices when required). This role is based on site on a daily basis and can involve physical lifting activities.
As Desktop Support Engineer you will be responsible for the resolution (both reactive and proactive) of problems throughout the information system life-cycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents relating to end user hardware and integrated software.
BTP is the national police force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing.
In addition to the above, as Desktop Support Engineer you will be required to:
- Manage and record keeping of the desktops, laptops, software licences and spare parts (IT Asset Management).
- As a team member you will support and upkeep the maintenance of 2,800 of desktops, 1,600 laptops and Printers.
- Provide triage, diagnostics and remedial work in specialist fields.
Further information about this vacancy can be found in the attached job description.
The successful Desktop Support Engineer will be required to evidence the following skills & qualifications:
Qualifications
- Accredited to ITIL Foundation Level or higher
- A good standard of advanced education
Experience
- Good experience of working in a customer focussed desktop or end-user support function covering personal computing devices and end-user software installations and support.
- Experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
- Good experience of developing and managing excellent customer relations.
Technology
- Intel based end-user hardware
- MS SCCM 2012 onwards
- MS Active Directory
- MS Office Suite - O365 including MS Teams
- Microsoft Desktop OS Windows 7, 8, 10
- Networking concepts (incl. security, firewalls, TCP/IP, DNS)
- Printer installations and trouble shooting
- Video Conferencing Systems
In return for your experience, we can offer you:
- Salary up to £34,139.86 plus £2,835.11 London Allowance per annum
- Yearly base salary increments.
- 28 days annual leave plus bank holidays.
- Pension scheme.
- Family friendly policies including up to 26 weeks paid maternity and adoption leave.
- Bespoke benefits platform and access to Blue Light Card.
- Employee assistance programme and dedicated wellbeing hub.
- Continuous professional development opportunities in a variety of formats.
BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.
At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.
For more information on Positive Action please click here or email the team on [email protected]
In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly. Closing date for applications is 18th April at 12pm.
BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is June 2023. If you have any queries, please contact the pension team – [email protected]
Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to [email protected] prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum indicator of 3 / developing' or' 'Indicator 5 / no rating must have been achieved on the last reporting year PDR.
