desktop engineer Fort Lauderdale, FL
Job description
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.
AECOM is seeking for an Regional Transportation Management Center IT Desk Analyst (2nd Shift - 2:30pm and 11:00pm) for employment in Fort Lauderdale, Fl.
The RTMC IT Desktop Analyst position is responsible for providing Information Technology Support to end-users at remote sites, as needed. Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers. Provide support and troubleshooting on mobile devices. Responsible for utilizing the ServiceDesk to document solutions to IT problems. Provide end-user training, as needed. Assist in audiovisual setups and videoconferencing support, for in-person, virtual, and hybrid meetings. Responsible for maintaining Windows workstations and overall information systems support for District 4 TSM&O users.
The responsibilities include but are not limited to:
- Configure and deploy Information Technology resources, which include but is not limited to desktops, laptops, printers, plotters, and mobile devices
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
- Assist in coordinating audiovisual setups and video conferencing support
- Virtual Meeting Applications knowledge preferred
- Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking
- Responsible for security administration (password resets)
- Install, configure, and update software
- Participate in team projects, meetings, and assignments
- Responsible for reading and following the Department’s Procedures and Policies
- Responsible for understanding and enforcing the Department’s Policies and Procedures
- Responsible for documenting solutions to Technology issues
- Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources
- Responsible for tracking incidents in the Service Desk Ticketing System
- Responsible for creating and tracking Property in the Asset Management System for IT equipment transfers/relocation/reassignment
- Perform other related duties, as assigned
- Flexibility to work hours between 2:30pm and 11:00pm, Monday through Friday
- After hours on-call rotation with assistance in the evenings and weekends
- Ability to work other hours, as assigned for business continuity
Minimum Requirements:
- Associates Degree or demonstrated equivalency of experience and/or education
- Must pass a State and Federal criminal history/security background check; must also successfully complete Joint Task Force (JTF) Security Clearance Process which includes fingerprinting process
- Must pass a pre-employment drug screen
- Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; Rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts
Preferred Requirements:
- Secondary education in computer science or the equivalent of one (1) year of experience in desktop support or similar responsibilities.
- Understanding TSM&O principles.
- Good interpersonal skills.
- Ability to clearly communicate technical information in layman’s terms.
- Ability to work alternate work schedules and be on-call 24 hours/day.
- Ability to create daily, weekly, monthly, and yearly reports regarding system availability and Helpdesk calls.
- Ability to coordinate real-time activities and priorities.
- Direct experience with the day-to-day operations of a similar center.
Additional Information
Additional Information:
- Sponsorship opportunities for US Employment Authorization are not available for this position.
- Relocation Benefits are not available for this position
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Join us and let’s get started.
