Deputy Head of Learning and Talent Development Newcastle upon Tyne, England
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About the job
Job summary
Do you thrive in a collaborative learning and development environment and are great at building and maintaining positive relationships? Do you want to bring your experience to HMRC and join us to deliver vital work?
HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues.
CDIO values and empowers the growth of its people and offers the “CDIO University”. This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing.
We have 1500 HR professionals working across HMRC therefore you’ll be part of a vibrant community and have access to knowledge, learning and career opportunities. We are aligned to the HR career framework which will enable you to develop in your current role whilst building the skills you need for the future. We believe it is important for you to grow your experience and capabilities in areas that interest you and that play to your strengths and to use your experiences from past and current roles to tailor your career path to build your capability and enjoy a successful career.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
The CDIO University & Learning Team within CDIO Chief Operating Office (COO) is primarily accountable for delivering learning and development opportunities to deliver capability build for the organisation.
The team has a number of key deliverables that include:
- Developing and implementing the CDIO Learning & Development and Learning Engagement Strategies
- Ensuring a broad learning ecosystem for CDIO that meets the needs of everyone in the organisation including DDaT professionals
- Developing and implementing organisation-wide learning programmes and activities such as tech fluency
The team is also responsible for a number of other key activities that support and enhance the deliverables outlined above and these include:
- Responsibility for managing the CDIO learning and development budget, including forecasting spend and evaluating learning impact including RoI
- Leading the relationship with key external suppliers including Skillsoft and KPMG
- Supporting CDIO Professional Academies to deliver L&D for upskilling within individual professional roles or role families, technologies (such as Cloud) and functions (such as Business Change Management)
- Engaging and collaborating with key stakeholders across HMRC, and Government including the Cabinet Office, to evolve the learning offer in line with wider strategies and frameworks such as the Digital, Data and Technology essentials for non-DDaT SCS
- Supporting the development of a learning culture to help CDIO become a learning organisation
The Deputy Head of Learning & Talent Development is responsible for the CDIO learning and development offer, enabling our people to develop the skills they need and delivering critical capability for the organisation. The post holder is accountable for leading the optimisation and improvement of the learning and development portfolio in CDIO. As such they also own the relationship with key learning suppliers including Skillsoft and are accountable for development and implementation of the CDIO L&D Strategy.
Core activities include:
- Partnering with internal stakeholders, delivery partners, internal and external subject matter experts and external suppliers, to build upon our suite of learning and talent development opportunities
- Building the professional networks needed for successful implementation of the Learning & Development Strategy across all levels of CDIO, including CDIO SLT,
- Gathering and using insights about trends and developments in learning and talent development from the external marketplace
- Programme managing the delivery of multi-stranded learning and talent development projects and initiatives
- Supporting internal learning events and workshops to meet business needs and priorities
- You may be required to manage a small team
- Occasional overnight travel may be required
Person specification
You will already have knowledge, understanding and/or experience of:
- Lead development and improvement of CDIO L&D Strategy ensuring alignment with wider CDIO/HMRC strategies and objectives
- Provide partnering support, challenge and best practice learning advice to those for responsible for capability development within the business including professional community leads and manage the continuous improvement of these interventions
- Operate at a strategic level as a trusted advisor, providing an objective view and challenge, articulating business needs
- Ensure familiarity with latest trends and developments in learning from industry and integrate appropriate new developments into CDIO’s learning approach
- Drive change through digital technology - implementing and working with leading-edge technology to transform ways of working and deliver efficiencies and value for money
Essential Criteria:
- Experience of designing, delivering and evaluating learning programmes to deliver capability build particularly in large and complex organisations
- Have a proven track record of building and maintaining positive relationships with a wide range of internal and external stakeholders at all levels
- Good consultancy skills and ability to partner with the business to understand and articulate customer needs
- Be able to think strategically to feed workforce and business needs into learning and development strategy, translating strategies into solutions
- Be able to work independently in a fast-moving environment to carve out your own role and deliver through others, being agile and responding positively to change
- Be able to problem-solve effectively and take decisions even when data may be missing, or the full picture may be unclear
Desirable Criteria:
- Membership of the Learning and Performance Institute
- Knowledge of government professions including DDaT
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a name blind CV and Personal Statement of 750 words.
Your CV should include job history, qualifications, past skills and experience. We recommend that your CV includes the last 3 years of employment history, plus any other roles that you feel are relevant.
Referring to the essential criteria and responsibilities outlined in the advert, your personal statement should demonstrate how your experience and skills makes you a good fit for the role, with some working examples and outcomes.
Sift
Applicants will be sifted on CVs and personal statement submitted against the specification above, in particular the essential criteria.
Shortlisted candidates will be invited to interview.
Interview (Via Microsoft Teams)
During the interview your experience and strengths will be assessed, and you will be asked questions to explore in detail what you are capable of.
This post is full time however, applicants who wish to work an alternative working pattern are welcome to apply and are asked to discuss with the vacancy holder prior to accepting a provisional offer. All requests will be considered however, the preferred working pattern may or may not be available.
If you meet the required standard but HMRC are unable to offer you the job, you may be notified of being added to a reserve list.
Reserve lists may be shared with other vacancy holders within HMRC who are recruiting for similar roles.
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 307004 & vacancy closing date 03/10/23. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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