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• Driving full integration of channels and products to best serve our business, government, and wholesale customers in the UK and internationally.
• Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms.
• Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers; and continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.

You’ll be a part of an exciting transformation of the channel and routes to market, improving the customer and colleague experience as well as delivering significant returns for BT Business.

The SMB Demand Planner will partner on managing the overall demand plan for all channels of Small Business. This demand plan will feed into the Commercial Trading team for Channel Target Setting and Commercial Trading. As a key member of the SMB Channel Management and Demand team, you’ll play a crucial role in forecasting and planning as accurate a demand signal as possible to ensure the smooth operation of our business.

It’s an exciting period of growth for SMB, and this role will be critical to establish and drive brilliant practice for managing channel performance, maximising performance opportunities, and ensuring we grow efficiently.

• The objective of the role is to deliver best in class demand planning to ensure forecast accuracy, forecast bias, financial alignment, and to drive the demand process in SMB effectively through identifying trends, risks, and opportunities.
• Reporting into the Demand and Planning lead you will support in providing insights into the overall SMB planning cycle.
• You’ll manage forecasts (monitor, review, and identify opportunities to improve both bottom up and top-down forecasts).
• You’ll own the resourcing model for the sales teams and recommend changes to current outlooks based on future planning.
• You’ll collect data and analyse key performance metrics, market dynamics and complexities, areas of innovation/NPD to ensure a robust forecast.
• You’ll work closely with internal teams to collaboratively plan forward demand.
• You’ll determine opportunities to improve our forecast accuracy and bias with a continuous improvement mindset.
• You will be a member of the demand planning community and attend key meetings and feed insight into the Channel Management and Demand Senior Manager as well as back into our local business unit.

• Experience of working within a trading environment advantageous (e.g. commercial, propositions, marketing, or sales management).
• Proven experience in demand forecasting, preferably within a call centre or customer service environment.
• Proficiency in data analysis and statistical modelling tools (e.g., Excel, statistical software, data visualisation tools).
• Analytical mindset with the ability to interpret data and draw actionable insights.

• Data analysis & insight skills
• Inspiring communicator
• Problem-solving mindset
• Thinks and acts commercially
• Begins and ends with the customer

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.