Customer Service Advisor (Full-time) Bathgate, Scotland
Job description
Due to expansion, we have an exciting opportunity for a Customer Service Advisor to join our Bathgate team.
If you’re a forward thinker, with outstanding interpersonal skills and a strong ability to provide exceptional customer service in a fast-paced, social environment then Johnston Oils could be the place for you.
No experience within the fuel industry required, as full training will be provided.
What is involved in this role?
Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.
Process fuel orders accurately to ensure the customer’s instructions are followed and deliveries are made in a timely manner.
Undertaking outbound calls to customers ensuring they are receiving the best value from our service.
Problem solving - Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.
Manage data cleansing and system management to maintain the efficiency of the system
Ability to react fast when the day gets busy and handle a wide variety of different customers.
Successful Candidate
Professional, polite and courteous telephone manner.
Passion for supporting customers and delivering excellent service.
Tenacity, determination and resilience.
Excellent verbal communication skills.
A good listener who can convey empathy, patience and understanding.
Confident in overcoming customer objections.
Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer’s needs.
High levels of accuracy and attention to detail.
Experience
Applicants are required to demonstrate skills using Microsoft office applications and be proficient in email and telephone communication.
Experience of data entry and database management is desirable but not essential.
It is essential to maintain confidentiality awareness and professionalism when dealing with all customers.
Company specific computer system training will be given.
Experience in the fuel industry is not essential, but the applicant must show willingness to learn and develop for the role.
Key Skills required
Numeracy
Attention to detail
Time management
Customer service
Start: ASAP- But dependent on Notice Period
Salary: Negotiable dependent on experience
Job Types: Full-time, Permanent
Benefits:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
