Delivery Operations & Support Engineer Ipswich, England
BT
Full Time
Ipswich, England
32366 - 34050 GBP ANNUAL Today
Job description
Delivery Operations & Support Engineer
Job Req ID: 20311
Posting Date: 24 Jul 2023
Function: Engineering
Location:
Martlesham Heath, Ipswich, United Kingdom
Salary: Competitive with great benefits
Why this role matters
In Network Operations we act as the guardians for BT’s National and International networks. Our teams work 24 hours a day, 365 days to ensure our customers have world class network connectivity. We are based in the state-of-the-art Network Operation Centre located at the Adastral Park campus.
Within the UK Networks our highly skilled teams work directly with BT’s Core Network infrastructure on the following networks and services:
PSTN – monitoring and maintaining the backbone of the UK’s phone network that has been at the heart of BT for over 60 years and still services over 12 million customers currently.
The 20C Repair team - carrying out diagnostic and repair activities on specialist services on behalf of BT’s customer facing units.
The 20C Transmission team - responsible for proactively and reactively monitoring and maintaining the UK Transmission Network
ISDN30 team – diagnosing and repairing faults within the ISDN30 space that is used by 999 services, and the British Rail Network, to name a few.
The 20C Repair team - carrying out diagnostic and repair activities on specialist services on behalf of BT’s customer facing units.
The 20C Transmission team - responsible for proactively and reactively monitoring and maintaining the UK Transmission Network
ISDN30 team – diagnosing and repairing faults within the ISDN30 space that is used by 999 services, and the British Rail Network, to name a few.
You will be an integral part of an engaged and diverse team that supports and encourages each other to develop both personally and professionally.
Our centre is in the midst of an exciting transitional period currently and will be seeing a number of positive change and updates in the coming years to keep it at the pinnacle of network operations.
There are wonderful opportunities as part of working for BT at Adastral Park, including, visiting our research environments, secondments & training, as well as seasonal events run as part of our charitable initiatives.
Come and work in one of the largest Telecommunications Network Operations Centre's in the world!
You'll have the following responsibilities
- Working within a dynamic operational environment, proactively identifying and progressing any service impacting issues ensuring down time is kept to a minimum
- Liaising with the pan BT Major Incident team to ensure key stakeholders and customers are kept informed during Network Incidents, quickly, accurately, and effectively.
- Using strong problem-solving capability to progress and resolve issues using logical diagnostic processes to make decisions in real time to drive service restoration and identify root cause of any network outages.
- Working closely with our professional services team and third party vendors to deal with complex issues.
- Utilising tools and systems to monitor in real time the health and stability or BT’s critical national infrastructure.
- Working across different operational and service teams to drive cross domain issues.
- Making decisions in real time where results can be seen immediately.
- Monitor and configure BT’s network and services to protect integrity whilst providing high quality services that meet or exceed customer expectations.
- Monitor and manage performance against team and network Key Performance Indicator’s (KPI’s) and Service Level Agreement’s (SLA’s) targets relating to all provision or incidents.
- Responsible for ensuring all quality detailed notes and updates are documented on the agreed system to reduce risk to service.
- Developing excellent communication skills to be used to interact with customers, colleagues and external vendors.
- Progress personal learning and development and career planning.
You'll have the following skills and experience
- Technical understanding of IP Networks is desirable.
- Technical background in network & IT environments.
- Able to effectively communicate with customers, colleagues and senior stakeholders in a range of different scenarios through both verbal and written techniques.
- Incident and Change management.
- Able to own and resolve issues, utilising logical diagnostics to problem solve.
- Proven track record of working strongly within a team, collaborating with colleagues to focus on the customer.
- An appetite and proven history of self-learning for the future
Benefits
- Competitive salary
- 25 days annual leave (plus bank holidays)
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plan.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
