delivery manager Newcastle upon Tyne, England
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About the job
Benefits
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Location
About the job
Job summary
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.
We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.
We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live.
We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.
Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.
Further information can be found on the Rural Payments Agency website www.rpa.gov.uk.
Job description
As a Manager within operational delivery in the RPA, you will be supporting colleagues to deliver excellent service to rural communities by developing and leading people, building an innovative and resilient team and driving the quality of our work and improving performance. You will work flexibly to contribute to the best outcome for the RPA and our customers, meeting the changing demands on our organisation. The skills and requirements of HEOs are similar across our operational areas and training will be provided on all of our systems and tasks.
As HEO Operational Delivery Manager you will:
- Demonstrate visible leadership and values engaging across your teams
- Lead your team through change and ensure that changes are understood, acted upon and are embedded into day to day delivery and be personally open to change and working flexibly
- Closely monitor performance and manage contesting priorities. You will ensure that effective processes are in place and that your teams have a clear understanding of their priorities
- Support your teams to adapt to changing processes and circumstances and respond to new and emerging priorities flexibly. You will advocate continuous improvement activities
- Be able to develop collaborative, constructive and professional working relationships with people of all grades in all parts of the RPA and beyond so that you can influence processes, systems and approaches to how we work and how we represent ourselves externally to partners and stakeholders. You will be given responsibilities that directly impact what the RPA and our partner bodies deliver for our customers
- Be motivated and enjoy a challenge and working on your own initiative, as you will be working in a fast-paced environment with tight deadlines
- Identify issues, risks or trends and ensure timely resolution and value for money in line with civil service governance
- Work with colleagues across the Agency to find solutions to technical and processing issues to offer the best quality service for our customers
Some of the posts will include supporting projects and programmes implementing change so you will need to master your subject area and become a recognised Subject Matter Expert (SME)
Person specification
- Line management responsibility, including the possibility of remote management of or close working with colleagues in other parts of the country. Leading your teams to work collaboratively and effectively, trusting and empowering them to make decisions and learn from experiences. Be a highly visible leader helping colleagues to understand and influence the vision and accept and implement what is required, while providing a clear direction
- Leading and supporting your teams through change, motivating them to deliver excellent performance and service for our customers. Build inclusive and trusted teams where all members feel valued, respected and listened to
- Use a coaching approach to support and develop your teams and to build their capability
- Inspiring your team though engaging communication at a range of levels and in a variety of formats (written, spoken etc.)
- Being confident, respectful and timely in providing constructive feedback, challenging poor performance or behaviours and in delivering difficult messages
- Role modelling exceptional operational delivery and embrace opportunities through the Operational Delivery Profession (ODP) to support and develop your teams
- Being accountable for your team’s contribution to the delivery of RPA’s targets and external commitments, ensuring that all required outcomes and outputs are achieved
- Adapting to changing and contesting priorities, reacting quickly to re- plan and engaging with your team to take them with you so that you are able to deliver effectively
- Engage and collaborate enthusiastically with a range of key stakeholders and customers, building effective relationships within the RPA and with stakeholders to gain the best outcomes for customers
- Working with colleagues in a variety of operational support services to develop and implement improvements
- Using effective judgement to interpret and analyse information to make or inform recommendations and decisions and to identify risks to performance and service
- Demonstrate and encourage a flexible and innovative approach to problem solving
- Managing operational risks and develop alternative approaches to mitigate these where necessary
- Leadership experience
- Ability to lead others through change
- Ability to lead and develop large teams
- Organisational skills and ability to work at pace and under pressure
- Excellent communication skills, in both written and oral with the ability to deliver messages effectively so that they land positively with colleagues
- Ability to effectively influence a wide variety of stakeholders
- Commitment to excellent customer service
- Ability to manage work and monitor and track progress across a number of teams
- Willingness to work flexibly across the organisation
- Familiarity with the use of basic Microsoft packages including Outlook, Word and Excel
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Leadership
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
Application Process
As part of the application process, you will be asked to complete a Personal Statement and a Behaviour Statement on the lead Behaviour Leadership.
Please align your Personal Statement in 500 words max to demonstrate how you meet the essential skills and experience listed in the advert.
Further details around what this will entail are listed on the application form.
Sift
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Interview
If you are successful at application stage you will be invited to an interview where you will be assessed on behaviours and strength based questions.
A situational assessment will form part of the interview to assess the behaviours Leadership and Communicating and Influencing. This will be sent to candidates 30 mins before the start of the interview.
You will also be asked to provide an example of an occasion when you have demonstrated the behaviour Delivering at Pace.
Interviews are expected to last no longer than 50 minutes.
Interviews will be held via video link and expected to take place Week Commencing 28th August 2023, but may be subject to change.
Location
Please be aware that these roles will be contractually based in a Defra group workplace/office. The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time. You will be based in one of the listed locations in the advert. Internal candidates will have the option of remaining in their current locations.
Defra continues to support a blended working model and candidates are currently expected to attend their office base for 40-60% of the week.
Travel and subsistence will not be paid for travel to a base office location.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Merit Lists
Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.
Salary
New entrants to the Civil Service are expected to start on the minimum of the pay band.
Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Criminal Record Check
If successful and transferring from another Government Department, a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing v stating the job reference number in the subject heading.
Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Childcare Vouchers
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission.
