Debt Collection Agency - Credit Specialist Nottingham, England
eonnext
Full Time
Nottingham, England
22880 GBP ANNUAL Today
Job description
Bringing that feel-good energy.
We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.
Join us in our mission to bring feel-good energy
We care immensely about our customers, and we’re all about making this whole energy thing way easier for them. Like, really easy. Taking full ownership and accountability of delivering exceptional service to our customers is really important to us, that’s why;
Nexties spread positive energy
We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you’re trusted to make the decisions?
Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know!
Nexties are all over it
Our customers are our priority - we strive to always be at the top of our game, making sure we’re there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive.
We are customer obsessed.
No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it.
Don’t worry if you don’t know a lot about energy – we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best.
Nexties work hard, play hard and repeat
Nexties give their best, keeping an eye on how you’re performing and smashing our goals. We don’t just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other and our team shoutouts. Our weekly socials are great fun.
Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices – at E.ON Next we’re a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas.
Want to hear more?
As a Credit Specialist in our DCA family, you’ll have the most rewarding job - working with our residential & business customers who have complex problems and wowing them with your service. You’ll also work with & support our Third Party DCAs as well as internal colleagues from all areas of E.ON Next, resolving their queries to ensure the account is clean & the debt can be collected, or placed back in the right part of the operation.
You will be talking to our customers by phone and email about their debt so you’ll need to be resilient, empathetic and be able to consider different perspectives when making your decisions. You’ll be empowered to provide affordable solutions for our customers to help reduce their debt and collect payment.
As our queries aren’t just about collections, you’ll deal with everything from billing to metering to supply liability in your goal to achieve a positive outcome for the customer and the payment of their bill, as well as managing & resolving complaints to resolution where these arise.
As a Nextie in our DCA family, you’ll be thinking on your feet using your initiative to make decisions. You’ll play a key part in ensuring we’re on top of our queries, answering in a timely manner with first time resolutions, working across the operation to fix complex problems and will use the skills and knowledge you’ve learned to make commercial decisions for the benefit of our customers and our business.
Here at E.ON Next we care about each other and our business, so sitting comfortably isn’t our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good.
Are we tempting you? What we need from you….
What you’ll receive from us
The essentials
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
A passion for delivering an exceptional customer experience- Ability to manage multiple workstreams & prioritise work
- Excited to solve complex problems start to finish, collect payment, and reduce debt
- Resilient with an ability to navigate challenging conversations
- Empathetic, able to put yourself in our customer’s shoes
- Able to understand different perspectives when making decisions
- Excellent English skills both written and verbal
- A committed team player
- Ability to think on your feet in a fast-paced environment
- Drive to identify and implement change
- 26 days holiday plus bank holidays AND a guarantee of your birthday off
- Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more
- A generous pension scheme
- Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
- Weekly socials where we get together as a family to wind down
- Trust – you’re responsible for your customer experiences and your own development
- Ownership and accountability- – you and your team will decide how you manage your time, because we know you’ll care about each other, our customers, business and planet
- Salary of £22,880 per annum
- Working environment: Flexible hybrid working - expected in the office 2-3 days a week. Our base Hub is Nottingham.
- For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
- Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role.
eonnext
eon-uk-careers.com
Coventry, United Kingdom
Leonhard Birnbaum
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Energy & Utilities
2000
