Dealer Services Executive Heath, England
Job description
#LI-Hybrid
Permanent
Grade 5 – Operation of complex or multifaceted administration or technical processes and procedures with regular supervision
Salary – £26,000 per annum + 10% bonus
Hybrid working – Burgh Heath Epsom – 37.5 hours per week
Key Requirements
For this role the ideal candidate will need…
- Experience of administration within a busy processing environment
- Excellent attention to detail
- Ability to prioritise & multitask, working under pressure to meet strict deadlines
On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program, & Eye tests
- Onsite gym, Sports and Social Club, Yoga & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!
Key Responsibilities
Retail Responsibilities:
- Maintenance and administration of the Point of Sale (POS) and Contract Management System (CMS) systems to include centre set up/termination and user access
- Loading of Manufacturer Finance Marketing Campaigns, commissions, residual values and vehicle data in POS, Web & Four Square Calculators
- Creation, loading & testing of Dealer Rates & Terms product sheets from pricing load sheets
- Assist with updates to rates & terms in retail POS, Web & Four Square calculator
- Tracking bonus payments on a monthly basis including Head Office calculations where appropriate
- Administration of bonus debit backs, commission / subsidy adjustments and query resolution. Checking / Issuing statements
- Assist with Finance quotations for Dealer Network
- Assisting New Business colleagues with pay-outs
- Software release regression testing for POS & Web calculators
- Checking system related daily monthly SOX reports
Wholesale Responsibilities;
- Monitor and administer wholesale funding stocking facilities
- Administer stock audit reports and action accordingly
- Assist with new centre proposals / documentation
- Administer wholesale funding queues
- Administer and action direct debit rejections
- Administer Retail Concept Rental Programme
- Assist with the administration for new centre proposals / credit line amendments
- Process Current Account and Term loan drawdowns and repayments
- Creation and testing of new wholesale funding plans
- Software release regression testing
General Responsibilities;
- To comply and update department Policies and Procedures
- Responsibility for the self-management of performance against published service standards in terms of response times and other commitments.
- Ensure Dealer Services monthly/quarterly procedures/processes are completed within the agreed timescales
- Responsibility for the team mailboxes and phone lines
- Any other appropriate duties as required by line manager
Ideal Personal Attributes
- Well-developed interpersonal/communication/organisational skills
- Task focused
- Ability to adapt to environmental and circumstantial change
- Accuracy in completion of work
- Team worker
- Ability to work under own initiative without direction
- Logical thinker with the ability to develop and communicate their ideas.
- Numerate
Our Recruitment process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.
For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.eyey
