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Duties and Responsibilities

• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
• Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability etc.
• Convert warm leads into appointments/sales in order to meet key performance targets
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
• Liaise with Hospital Departments to address communication or administrative issues
• Report to the Sales Manager on any escalations or concerns for activity and performance.
• Book follow ups for the patients

Who we're looking for

• Strongly target motivated
• Customer Service focused
• Confident approach to handing a variety of systems
• Enjoys working in a collaborative, fast paced team environment
• Be able to work effectively within their HUB while operating within a national sales framework
• Strong communication skills
• Someone who works well as part of a team

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options‘
• Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications