Day Concierge - Residential London, England
Job description
Our mission is to create an east London destination with a unique social spirit.
Manhattan Loft Gardens (MLG) is Europe’s most ambitious 42-storey, double-cantilevered skyscraper featuring 248 Loft apartments, a 145-bedroom hotel, three exclusive sky gardens, a breath-taking lobby bar and brasserie, a 7th level destination restaurant, mezzanine club, 24-hour gym and 4 event rooms.
MLG was created by Harry Handelsman, the pioneering developer who first brought loft living to London over 25 years ago. Then came his epic restoration of St Pancras Hotel, which led to the regeneration of King’s Cross and the invigoration of Marylebone with the go-to party destination; the famous Chiltern Firehouse.
YOUR ROLE
To be a charismatic, professional and efficient first point of contact for all residents at Manhattan Loft gardens. An ambassador of the company that ensures all residents receive the highest standard of service.
KEY RESPONSIBILITIES
- Deliver excellent customer service to all, adopting a ‘nothing is too much’ attitude at all times.
- Greet all in a professional and courteous manner in accordance with the company standards, proactively anticipating resident’s needs, demonstrating a ‘can do’ attitude at all times.
- Aid and engage with all residents and colleagues within the premises
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Receive, secure and distribute all residents post and packages efficiently.
- Verify all visitors, suppliers and contractors – issue security passes, accompany as necessary.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire and bomb threat procedures. Plus, report anything which causes concern to staff or clients to the appropriate authority.
What’s in it for you…
- 12-hour shifts, 2 on and 2 off
- Take care of your physical & mental wellbeing through gym discounts and wellness classes
- Treat yourself with lots of retail & hospitality perks through our partners
- Freshly cooked food during your shift
- 30% discounts across all our F&B outlets
- Friends and family rates for stays in The Stratford Hotel
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- ·Opportunity to join and participate in our unique GROW academy
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 12 hour shift
- Overtime
- Weekend availability
Work Location: In person
Reference ID: Concierge
